Archived Angry "Extreme" couponers

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foof said:
I had a guest buy 5 packages of diapers, and each was about $5 and 2 $4.99 and she had 5 $5 off coupons. I scanned one and it worked, but the second didn't so I read the coupon closely. It said limited one coupon per purchase. And I told her it wouldn't work on the 4.99 oone. So she insisted that she has used similar coupons before and it worked. Then she kept telling me to just do it. I called the GSTL over and she also told the guest what I told her. After the guest kept pushing her "it worked before" speech, the GSTL gave up and said just give it to her. She ended up paying 10 cents.
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I'll assume, the coupon wasn't something homemade, and printed "from the internet". But anyway, the proper way to handle this would be, Scan 1st Coupon (if the coupon beeps, hit K1), Than do K4/Discount/Coupon/Manufacturer Coupon, and then $4.98. The reason being for the 4.98 would be, .1 from the previous coupon would have applied towards the 2nd pack.

Our Policy is to adjust down, if the coupon doesn't work. If the coupon, is over the price of the item, and POS Accepts it, just don't mess with it, accept it, and put it in your register drawer (with the rest of your coupons).

"
  • Coupon amount may be reduced if it exceeds the value of the item after other discounts or coupons are applied.
  • We can't give cash back if the face value of a coupon is greater than the purchase value of the item. "
 
HardlinesFour said:
Our Policy is to adjust down, if the coupon doesn't work. If the coupon, is over the price of the item, and POS Accepts it, just don't mess with it, accept it, and put it in your register drawer (with the rest of your coupons).

"
  • Coupon amount may be reduced if it exceeds the value of the item after other discounts or coupons are applied.
  • We can't give cash back if the face value of a coupon is greater than the purchase value of the item. "
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We adjust down regardless. If a coupon says $5.00 off and the item was $3.99 we don't scan the coupon, we K4->K2->399->enter.

I've seen people on here before state that that's against policy, but is it largely up to each stores discretion? Seems weird that the verbiage used is "may be reduced", not, "will be reduced".
 
we have to have the cashiers turn their lights on when they get lots of coupons because they don't bother reading them otherwise. They take 5.00 coupons for 1.00 items, and not just one, stacks of them. When questioned, they say - oh it went through.
I wish we wouldn't take coupons. It would make life much easier at the registers. And at the service desk when the same people bring back the items without a receipt and expect to get full price on a gift card. We have a group of regulars who do this. I wish Target wouldn't be so scared of telling these people that we know they are scamming. I would say it but I know that I would get in trouble, so instead I make it difficult for them at the registers.
I do know tat some of these people are being watched by AP and Police, but I wish they would take care of the problem soon.
 
Retail Girl said:
monkeyman90 said:
Retail Girl said:
I had a guest return $300 worth of HBA items the other day. I tried to refuse it because she didn't have a receipt, and wanted to do it off her debit card. Unfortunately she made us call corporate, and to be sure I actually was going to, she also got on her phone to corporate. So she had us over a barrel and ap made me do the return. Ugh, I was pissed.
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corp can't make your return anything. stores have discretion to add onto return policy based on their activity. they can email/call the lod/stl and let them know there's a pending issue, but they can't force anything.
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That's what I pointed out to ap, and he sounded surprised. Seriously? Did he not know they cannot reach through the phone and force my hands to do it? I pointed out all they can do is call the DTL and the DTL can come down on the STL if they want. But no one above me is interested in asking the STL how he feels about that. Good f-ing grief.
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yeah i mean we say these are items that are usually used with a coupon. we give back what you actually paid, if there's an issue with the item we're happy to exchange it for a working one. as a convenience, we'll do random amount this one time but next time we need a receipt. anytime any store does that type of limits they avoid going to them. at different times, we were a low volume store, unable to refuse returns. we'd get 1k in hba in a single transaction. we refused because it wasn't bought at our store, go to that store, we don't have space. cut down a ton. then it was a certain amount. people would bring gift receipts for just under whatever limit.
 
monkeyman90 said:
yeah i mean we say these are items that are usually used with a coupon. we give back what you actually paid, if there's an issue with the item we're happy to exchange it for a working one. as a convenience, we'll do random amount this one time but next time we need a receipt. anytime any store does that type of limits they avoid going to them. at different times, we were a low volume store, unable to refuse returns. we'd get 1k in hba in a single transaction. we refused because it wasn't bought at our store, go to that store, we don't have space. cut down a ton. then it was a certain amount. people would bring gift receipts for just under whatever limit.
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I just tell them that I need the original receipt to process it.
 
One of the cashiers and GSTL refused a coupon scammer and she went ballistic and blew up our guest service hotline and surveys. Our scores plummeted so bad, the STL told everyone to take any coupon no matter what, expired, wrong item... whatever. It seems like my store is the only one in the district that's doing this so it's attracting all these characters. It's the only time I hate working service desk.
 
6pm, lines at both pharmacy registers are 4+ people deep, guest comes up with a damn CARTLOAD of crap and is doing NO actual "pharmacy" business. THEN, she proceeds to hand me a crapload of coupons, half of which are either expired or not for the products she has purchased, and argues with me about a majority of them. Sorry lady, I don't care if "the other Target allows it" or "you just used one the other day," I'm not going to let you use a $5 off manufacturer & $2 off Target coupon on a $1 trial size when the coupons CLEARLY state "not valid on trial or travel size." Doing the reshop myself was worth watching you throw your little temper tantrum then walk out without ANY of your coupons (even the ones you DIDN'T try and use) LOL!
 
We had two guests return $1000 worth of sonic toothbrush heads on Saturday (using gift cards of course). They tried to refuse the return, but they insisted they do it or call corporate. So they called corporate and argued with them for a good while, but corporate insisted they had to do it. Long story short, the STL isn't going to risk getting in trouble with his boss, so we have to do it and take the hit, even though it's a damn scam.

They were huge asses about it on top of it, so when my ETL got the note that he needed to call and speak with the guest this week, he was not happy. He spent as much time as he could on the phone with that ass wasting his time and playing his little game back with him. Small consolation for the big hit we had to take, though.

I keep thinking there's got to be a way we can force the machine to come up with saying the item can't be found when we scan the card and then the item. But I haven't figured that out, yet.
 
Retail Girl said:
We had two guests return $1000 worth of sonic toothbrush heads on Saturday (using gift cards of course). They tried to refuse the return, but they insisted they do it or call corporate.
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Err, your STL calls corporate because a guest "insists" they do so? Fuck the guest. There's no way most of our LOD's would make that call, they'd just tell the guest they didn't need to call corporate, that they themselves had the authority to determine whether to accept a return or not. If the guest persisted they'd be asked to leave. It's not even that we'd call corporate and ask them what to do, and then disobey, we'd just never call them, there's no need to do so IMO.
 
Retail Girl said:
We had two guests return $1000 worth of sonic toothbrush heads on Saturday (using gift cards of course). They tried to refuse the return, but they insisted they do it or call corporate. So they called corporate and argued with them for a good while, but corporate insisted they had to do it. Long story short, the STL isn't going to risk getting in trouble with his boss, so we have to do it and take the hit, even though it's a damn scam.

They were huge asses about it on top of it, so when my ETL got the note that he needed to call and speak with the guest this week, he was not happy. He spent as much time as he could on the phone with that ass wasting his time and playing his little game back with him. Small consolation for the big hit we had to take, though.

I keep thinking there's got to be a way we can force the machine to come up with saying the item can't be found when we scan the card and then the item. But I haven't figured that out, yet.
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that's when you put the return back on another giftcard. even though its clearly a scam then at the very least the money would stay in the company but in all honesty the return should have been denied outright. what was the old saying all leaders on all levels will support your decisions hahah yeah freaking right
 
Nauzhror said:
Retail Girl said:
We had two guests return $1000 worth of sonic toothbrush heads on Saturday (using gift cards of course). They tried to refuse the return, but they insisted they do it or call corporate.
Click to expand...

Err, your STL calls corporate because a guest "insists" they do so? Fuck the guest. There's no way most of our LOD's would make that call, they'd just tell the guest they didn't need to call corporate, that they themselves had the authority to determine whether to accept a return or not. If the guest persisted they'd be asked to leave. It's not even that we'd call corporate and ask them what to do, and then disobey, we'd just never call them, there's no need to do so IMO.
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Problem is, when the guest calls corporate while standing there, corporate will insist on speaking with us. And if we still don't do it, then the DTL will get involved, and they are too afraid of the DTL.
 
It wouldn't be so bad if everyone, EVERYONE were on the SAME PAGE.
It sucks when you're told to enforce policy only to be overruled at every turn.
You want us to accept crap/fraudulant coupons? Suuuuuuuuuuuuuure.
Change a price that sounds sketchy? Vibin' to the MAX.
Just stop making us look like asses.
 
Retail Girl said:
Nauzhror said:
Retail Girl said:
We had two guests return $1000 worth of sonic toothbrush heads on Saturday (using gift cards of course). They tried to refuse the return, but they insisted they do it or call corporate.
Click to expand...

Err, your STL calls corporate because a guest "insists" they do so? Fuck the guest. There's no way most of our LOD's would make that call, they'd just tell the guest they didn't need to call corporate, that they themselves had the authority to determine whether to accept a return or not. If the guest persisted they'd be asked to leave. It's not even that we'd call corporate and ask them what to do, and then disobey, we'd just never call them, there's no need to do so IMO.
Click to expand...

Problem is, when the guest calls corporate while standing there, corporate will insist on speaking with us. And if we still don't do it, then the DTL will get involved, and they are too afraid of the DTL.
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How exactly does the DTL get involved?

The guests have the DTL's phone #?

Our ETL's refuse to give guests the DTL's phone # and name, tell them it's none of their business.
 
Nauzhror said:
Retail Girl said:
Nauzhror said:
Retail Girl said:
We had two guests return $1000 worth of sonic toothbrush heads on Saturday (using gift cards of course). They tried to refuse the return, but they insisted they do it or call corporate.
Click to expand...

Err, your STL calls corporate because a guest "insists" they do so? Fuck the guest. There's no way most of our LOD's would make that call, they'd just tell the guest they didn't need to call corporate, that they themselves had the authority to determine whether to accept a return or not. If the guest persisted they'd be asked to leave. It's not even that we'd call corporate and ask them what to do, and then disobey, we'd just never call them, there's no need to do so IMO.
Click to expand...

Problem is, when the guest calls corporate while standing there, corporate will insist on speaking with us. And if we still don't do it, then the DTL will get involved, and they are too afraid of the DTL.
Click to expand...

How exactly does the DTL get involved?

The guests have the DTL's phone #?

Our ETL's refuse to give guests the DTL's phone # and name, tell them it's none of their business.
Click to expand...

If you refuse to do what corporate says you are to do, their recourse is to call the dtl or gvp who will meet with the STL. Or corporate will contact the STL directly next time they work and then the STL has to deal with whatever they want to bring down.
 
This technically doesn't count as an angry couponer but i had this guest one time that bought one of those crest whitening strips and she handed me a Safeway coupon. I didn't see the Safeway logo and I scanned it and it went through. That's when I saw the Safeway logo and I told her and she told me to just let it go through. I told her I couldnt as I would get in trouble and she tells me she didn't care that I should just let it go through. I obviously didn't since I ended up calling the GSTL over, but she got mad at the fact that I didn't let a Safeway coupon go through. People are too much sometimes with coupons it's like what are you going to do with all those hairpsprays that you buy every other day like seriously.
 
judgemental said:
This technically doesn't count as an angry couponer but i had this guest one time that bought one of those crest whitening strips and she handed me a Safeway coupon. I didn't see the Safeway logo and I scanned it and it went through. That's when I saw the Safeway logo and I told her and she told me to just let it go through. I told her I couldnt as I would get in trouble and she tells me she didn't care that I should just let it go through. I obviously didn't since I ended up calling the GSTL over, but she got mad at the fact that I didn't let a Safeway coupon go through. People are too much sometimes with coupons it's like what are you going to do with all those hairpsprays that you buy every other day like seriously.
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If it's a manufacturer's coupon and doesn't say "redeemable ONLY at Safeway," there shouldn't be an issue. Target accepts manufacturer's coupons. Now if it was a Safeway store coupon, that would be a problem.
 
mrknownothing said:
If it's a manufacturer's coupon and doesn't say "redeemable ONLY at Safeway," there shouldn't be an issue. Target accepts manufacturer's coupons. Now if it was a Safeway store coupon, that would be a problem.
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What if it was a manufacturer's coupon that said, "only redeemable at ABC retailer"? I turned away one today because it was only redeemable at a local grocery chain (had the logo on it and everything) but it was a manufacturers . The guest was chill about it but I'd hate to think I accidentally screwed someone.
 
queencat said:
mrknownothing said:
If it's a manufacturer's coupon and doesn't say "redeemable ONLY at Safeway," there shouldn't be an issue. Target accepts manufacturer's coupons. Now if it was a Safeway store coupon, that would be a problem.
Click to expand...

What if it was a manufacturer's coupon that said, "only redeemable at ABC retailer"? I turned away one today because it was only redeemable at a local grocery chain (had the logo on it and everything) but it was a manufacturers . The guest was chill about it but I'd hate to think I accidentally screwed someone.
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I have yet to see such a coupon, but if it's a joint promotion between the manufacturer and the retailer, it would make sense. If you come across something like that, ask your GSTL.
 
mrknownothing said:
judgemental said:
This technically doesn't count as an angry couponer but i had this guest one time that bought one of those crest whitening strips and she handed me a Safeway coupon. I didn't see the Safeway logo and I scanned it and it went through. That's when I saw the Safeway logo and I told her and she told me to just let it go through. I told her I couldnt as I would get in trouble and she tells me she didn't care that I should just let it go through. I obviously didn't since I ended up calling the GSTL over, but she got mad at the fact that I didn't let a Safeway coupon go through. People are too much sometimes with coupons it's like what are you going to do with all those hairpsprays that you buy every other day like seriously.
Click to expand...

If it's a manufacturer's coupon and doesn't say "redeemable ONLY at Safeway," there shouldn't be an issue. Target accepts manufacturer's coupons. Now if it was a Safeway store coupon, that would be a problem.
Click to expand...
the coupon said only redeemable at Safeway, but it somehow still went through our system. Trust me, both the GSTL and I thought it was weird that a coupon that was ONLY redeemable at Safeway had gone through.
 
If it's a manufacturer's coupon that uses the standard GS1 barcode, it will likely scan at any store, even though it says "Redeemable only at Safeway".

I believe that verbiage basically means the manufacturer will only reimburse for coupons sent in from Safeway. If Target sends it in, they may not reimburse Target for it.
 
I have yet to see those coupons, either. They all generally say, "redeemable at Safeway" or whatever store. I have never seen it with the word "only" in there. If the word "only" isn't in there, you need to take the coupon, because it's a legitimate manufacturer coupon.
 
TargetMitchell said:
I believe that verbiage basically means the manufacturer will only reimburse for coupons sent in from Safeway. If Target sends it in, they may not reimburse Target for it.
Click to expand...

Considering it's P&G, they'll probably reimburse Target for anything that's sent in.
 
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