Archived Electronics TLs

I myself have been hit and miss as far as my 65% AAR WTD.

YTD we are still green, I noticed early on the their is a lot of reseller activity in my district.
Is this allowed?

My electronics team is always green, its the cashiers that ring up the printers, dvd players and other stuff unlocked up by guests that are always Red sometimes I get as many as 0/36 from the front end

My questions to you are...

1. How is your AAR WTD? What are some tactics you use to maintain Green AAR?
2. Resellers?? What are you doing in your store with them? Are you allowing them, if so how much product/attachments?
3. How do you tackle items like blu-rays, dvd players, printers that go up to the front end?
4. Do things that Target mobile ring up under their numbers count towards your AAR? I noticed that I never see their names on my AAR report even when they ring up opportunities.
5. How do you recover after the November/December months to still try and have that Green YTD scores before the end of the quarter?

We have a reseller that comes in and drops as much as $40,000 at a time. I'm not sure if our Electronics department tries to make him buy specific things, but I doubt it, there's at least some markup on anything he's buying, so our one Sr. TL encourages him to come in and shop as often as he likes as they're more concerned about making sales, and getting increased payroll from doing so than in meeting AAR metrics as far as I can tell. He might buy lots of attachments as well though, never rang up his purchases.

We have a reseller too. Our approved deal by our stl, is to buy attachment with the system purchase. Usually, it's 1.00 presell game. He is a real nice guy & willing to help us out.

Hardlinesmaster said:

We have a reseller too. Our approved deal by our stl, is to buy attachment with the system purchase. Usually, it's 1.00 presell game. He is a real nice guy & willing to help us out.

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Same hear are reseller is like our aar's best friend. Are usual deal is 2 itunes per ipad/ipod. And one presell per game system. Overall he's saved our butts at least 10 times by now

our dtl doesn't let us sell to resellers.

My aar sucks. Lol. Not from lack of trying either. My situation is the same. It goes out through the lanes. I am going aar crazy with the training and holding everyone to their numbers. I push my team to try their darndest to catch those slip guests making a dash for it at the front end. If we can't guest service them then I hear communication to the gsa/tl of what's coming in so they can make a last effort.
My team is in a transition right now. I have almost all new talent and new hires and cross internals. So I'll let you know our numbers soon.
In my district, we view resell activity as cheating. We have a blanket rule of no to all. They may help ge metrics but are bad for overall business since they just go to another store and return what they bought as attachments. Not only that but they tend to buy us out an unreasonable amount of merchandise, mark it up and resell for an extreme profit. Thus taking the opportunity for the Smiths family from buying a wii u for little Johnny on his bday. I agree with it. So no resellers for my district.

I don't know about target mobile. They do reflect in my numbers. I'll have mystery numbers that are like ghost transactions. The report will say 20 units for Wednesday and I can only see 7 at the boat and 7 at the lanes. Then here comes target mobile lady with her 6 prepaids. I love her though. She's saved plenty a sale for me.

When in doubt and no accessory can be pitched, sell those s/rp!! Super simple, 90% of the time cheap and easy to ease into. "For x dollars more, you can give yourself a little ease of mind if anything g were to happen in the next 2 years to your bla bla...."

Does anyone know if Apple tv counts as a main item? I sold one with an HDMI cable but someone told me it doesn't actually count.

Electronics TL? What is that? We don't have one of those anymore. Haven't for quite some time.

Best practice is 2+1, so we require all our resellers to purchase at least 3 attachments. Typically it's itunes cards or pre-order cards.

Apple TV counts as an accessory to a TV

RetailWorld said:

Apple TV counts as an accessory to a TV

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Does a Blu-Ray player count as a main item? Because if it does, the Apple TV should as well.

AAR is tricky at the front lanes. What my store did is push the front end team and educate them about service plans. Service plans are weighted a bit heavier and if you keep those sales over 20% your AAR will generally never drop below 65%.

As far as resellers, the one we have buys itune cards, we ask that he purchases an ipod for every 20 cards he buys so we boost sales and aar.

Since there are electronics team leaders here I thought I would ask this question. I'm still learning how to navigate this site but am in desperate need of help. I was hired in as a hardliners team member and was recently promoted to a hard lines team leader. Prior to becoming team lead, my main work center was consumables. I also was toy team captain last year for Q4. The portion of harhardliners that I am responsible for are electronics, toys, and seasonal. I have never had one scheduled shift in electronics and I have never done their revisions. Our stl told me that I had to come up with a routine for the electronics team to divide these evenly. I figured out how to do them by myself since I know how to do salesplanners and POGs and have worked multiple resets but I have never had any training in electronics except for what I did on the computer. Does anyone have any good systems for the weekly revisions? My team all pretty much hates each other, they won't communicate except for in a communication notebook I set up for them. I just need a simple solution as to how I should divide the revisions up. The one good thing I have done since stepping into this role is leading my team to green YTD from red YTD our aar has gone up over 35%. Sorry for my rambling, my STL is an ass and I have no direction. Toys and seasonal are fine, and our transitions go very well, electronics is the killer.

Your team doesn't have to like each other on a personal basis but they do need to learn to work together...not getting their work done because they don't like each other isn't a valid excuse...and eventually that will trickle down on you. I would get them all together and tell them they need to pull together as a team...then divide the revisions out etc.

1. YTD, my store's AAR is 60%, but that's up 15% from when I became the Electronics TL earlier this year and it's still rising. (There was no Electronics TL previously, so basically no one was holding the Electronics TMs accountable.)
2. We allow resellers at my store, but we'll only let them purchase one of each item. I've let them purchase more if they agree to get at least a Service Plan with each item.
3. This was a problem area for my store too until recently. Electronics Team Members have to stay in electronics to stay green with those items. I've challenged my Electronics team to not let any items be checked out at the front end. Simply approach each guest, ask them if you can help them, inform them on accessories they'll need for these items (ink for printers, HDMI cables for Blu Ray players/DVD players), and show them where the accessories are. When you're done with the conversation, tell them you'll check them out at the boat. If they'd rather not, then just say "Ok, that's fine, but be sure to ask your cashier about our extended service plans; they're definitely worth it." There's not much more you can do beyond just guest servicing the shit out of them. Keep in mind guests more likely to buy more stuff if you really seem like you know what you're talking about and show confidence. If you can check these guests out in electronics, then your AAR can only get higher. Keep these areas particularly well zoned so you can see if something has been taken off the shelf by a guest and inform the front end to look out for the item and have a service plan waiting and ready. Also, you must tell guests about attatchments BEFORE you get to the boat.
4. Not a mobil store, so no idea. Sorry. :/
5. Same thing we do the rest of the year: excellent guest service. Amazing guest service is the fruit of the AAR pie. Try pushing for accessories that went on clearance after Q4 for those Q1 penny pinchers.

One of the most important things for your electronics team is that they have to stay in the electronics area to have awesome AAR scores. They need to be servicing every guest that steps foot in electronics to grab hold of every available opportunity. A lot of times we get pulled to help other areas in hardlines and if this is the case, TMs must be making rounds back to the electronics area routinely every five minutes or so they don't miss out on anything. Ideally your team stays in electronics, though. I fought tooth and nail for the Leaders on Duty not to assign my team anything outside of electronics, and once they stopped doing that, our AAR scores started soaring. My team has been green every week since I've been Electronics Team Lead, and I myself have been over 100% every week since except for one. Good luck!

Not assign electronics TMs outside electronics...wow... let me pick myself off the floor after that laughing fit.

Our store has them covering toys, books, music, sporting goods, automotive and seasonal too.

kyle petty said:

Not assign electronics TMs outside electronics...wow... let me pick myself off the floor after that laughing fit.

Our store has them covering toys, books, music, sporting goods, automotive and seasonal too.

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Aren't those part of electronics?

commiecorvus said:

kyle petty said:

Not assign electronics TMs outside electronics...wow... let me pick myself off the floor after that laughing fit.

Our store has them covering toys, books, music, sporting goods, automotive and seasonal too.

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Aren't those part of electronics?

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I do electronics & it's all of E & F. So toys, sporting goods, all MMB, down to home improvement, also help truck b/c they NEVER get done. I have do revisions & new releases ( wasn't paid more b/c specialist position gone) all sales planners for E & F hoping since I only work 40 hrs someone might do a few. Plus all red wire tasks. Did I mention I am NOT a team lead.

Are you scheduled under Electronics when doing salesplanners or revisions? Plano team now gets extra hours for salesplanners...revisions not so much. But they end up getting the revision hours added later on.

Either way, you should be under Plano when doing revisions/salesplanners.

I love doing new releases in electronics...

RetailWorld said:

Are you scheduled under Electronics when doing salesplanners or revisions? Plano team now gets extra hours for salesplanners...revisions not so much. But they end up getting the revision hours added later on.

Either way, you should be under Plano when doing revisions/salesplanners.

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My hours do not include salesplanners! I wish they did, because we have to do them anyway.

eleuthreophile said:

RetailWorld said:

Apple TV counts as an accessory to a TV

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Does a Blu-Ray player count as a main item? Because if it does, the Apple TV should as well.

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yes it does count as well as dvds . word of wisdom get them to buy a blu ray. dvds dont count for dvd players. Those cheeky bastards. they are #1 aar killer

tgtguy said:

Your team doesn't have to like each other on a personal basis but they do need to learn to work together...not getting their work done because they don't like each other isn't a valid excuse...and eventually that will trickle down on you. I would get them all together and tell them they need to pull together as a team...then divide the revisions out etc.

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you may need to be a hard ass at first. try and find who kinda gets along with who and then split up the work.

As far as resellers i never sell if ive rung them up. If they bring in a tax exemption i take it and explain its the law. They get mad and never come back. As far as revisions we have 1 person who sets fills and backstocks all the new releases as well as the revisions and spls in electronics.

mcspic23 said:

As far as resellers i never sell if ive rung them up. If they bring in a tax exemption i take it and explain its the law. They get mad and never come back. As far as revisions we have 1 person who sets fills and backstocks all the new releases as well as the revisions and spls in electronics.

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I'm confused.
What don't you sell and what's the law?
You can sell them every they want to buy, if you feel like pissing off everybody who comes in later but if they are willing to buy extras with every item it's kind of hard to turn away that much cash.
And the tax exemption is up to the state.
If they gave it to the person, that's the states issue.

As a business you can refuse to sell them things but there's no 'law' involved.