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My STL told us in huddle today that they were going to get rid of NPS and put more emphasis on the category scores. If this is true the front end will breathe a collective sigh of relief.

We hired a new GSA and so far, excluding orientation, he's had four full days of training. I haven't even had four full days of training and I've been certified as cashier, Hardlines, electronics, photo, guest service, operator and carts. Paints a picture where my store priorities are.

That seems excessive, to me. You can't even go into the offices area without an escort? That wouldn't work at my store, but that's perhaps because of the way our offices are set up. Hell I've walked into my STL's office to use his Keurig when the coffeemakers in the break room broke. Dude gave...

My store has a TL/ETL and ETL meeting every week for like an hour. I'm not a TL, so I don't know what sort of things go on in those meetings though.

I brought a resume to my interview, and they didn't even ask for it. Good thing, too, because upon further inspection there was a typo in my name. Of all the things to mess up.

One of our GSTLs is like that. He's a brand new outside hire from about a month ago, and originally wanted Sr. GSTL but they told him no. He'll call half the salesfloor up to backup cash, including market/electronics, and send half out to go fetch carts because he took the cart attendant to...

This. The SBDM can raise a fit until they're blue in the face about noncompliance but once it gets put into an NNC, shit gets fixed. It might take a bit of time, but it gets done, or the STL will get canned. My old STL refused to give Starbucks training hours, so there were only 5 certified TMs...

We do. It's hell.

And aside from that, you can always come in as needed supplementing the "required shifts" if you end up feeling like it's necessary. The week of Black Friday 2014, my old ETL-AP was at the store from open until close and then did an overnight on Thanksgiving/Black Friday simply because she...

Photo Lab TM is N05, as well. It's normal not to have heard this because most stores don't use the Photo paygrade and just make their SDTM's manage the lab under Service Desk. It's under Specialty, though, even though Workbench has it listed as Front-End.

As @redndkhaki said, make sure your TMs know how to perform the task the correct way. Identify your underperforming TMs and identify any potential gaps in training. Explain it, do it, have them do it. After you do this, reflect with them on how it went. This is another opportunity to correct...

BILL BILL BILL BILL

Our flow is O/N, but one time a pricing TM was asked to the register because literally everyone else trained (except of course ETLs) minus the people who could not leave their work centers eg FRO, electronics, FA was on a register. All registers save for maybe 2 were open. Guests were still...

A-fucking-men, Commie.

You mean to tell me that going woodpecker on your talk button when people are reciting an epic poem on channel 1 is bad etiquette?

The STL calls it "maintaining a brand image" because "the guests hear the walkie too" and forces the ETLs to do the same thing. I call it "acting like a middle school principal." Officially, a TM was just CCA'd (not coached, CCA'd because screw people I guess) last week for "projecting a...

My store trains anyone who has anything above a snowball's chance in hell of being on the floor during guest facing hours on a register. Zero exceptions. It's not that they make them come up to cashier, because making the dude pulling flexible fulfillments cashier is unreasonable, but they like...

My STL is big on those buzzwords. A TM will be "asked" to go to 4 if they give a shoutout to a TM for great anything, example guest service. If they say "Shoutout to John Doe for great guest service in Market," they will be talked to and "asked" to use "amazing" instead of great.

What the hell is this, the military?

My store's SB backroom is combined with food ave, and it's a giant black hole.