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got another, i tried to ask a team member a quick question to someone on lunch and they refused! hey, sorry state law says they'll can be fired, we can be fined for working off the clock. if you need help pick up a phone and we'll be there in under a minute. hey i worked retail 40 years ago...

we have one guest who wants whole milk. they are approved for low fat. so they'll grab both, and try to argue with the cashier and badger them to get whole milk. knowing that they won't get their way enough they will leave one set of milk out that we have to throw away.

what do you want? after the breach where we accepted over 1k in returns from them at a time because we can't say no? people who have been locked down by the all might pos and only get gift cards as a return buying things half cash/half gift cards and insisting on cash as the only way back...

i really don't understand they don't want to pay through a method we can track, keep receipt or packaging and its all our fault. and on top of that we need to compensate them for their efforts that a reciept and packaging could have handled.

we always get people who don't know how to use the tools. and sorry, sometimes the person calling for backup has to do other things. otherwise people never realize that stores have rushes. we can't have all the registers stocked all the time for that one time people decide to check out at...

guest comes in with a pre paid phone. no box, no reciept. his dad's with him dad: we've spent hours on the phone with the company, and they can't activate the phone. you didn't do what was needed. me: finds out he has nothing, just the phone. is there any proof you bought it from us? dad...

i've called multiple times trying to get an updated version. mysupported. our version is at least 3 years old, probably longer. and i'm one of the only who knows this list exists.

its a better accounting method. both hurt sales for the items.

today i saw something i wanted stocked in the wrong place. i waited around mostly because i wanted to ask something else and pulled someone new doing a perishable go back at another store. hey they sign isn't what the product is, can i get a price check? he came back and said if we bring it to...

my city banned bags. we get two great type of guests. ok let me uncover a crapload of stuff till you can bag it. you're not allowed to put it anywhere else other than your small area and its your fault. or they have shit in their bag and they need you to refill.

yeah i mean we say these are items that are usually used with a coupon. we give back what you actually paid, if there's an issue with the item we're happy to exchange it for a working one. as a convenience, we'll do random amount this one time but next time we need a receipt. anytime any store...

corp can't make your return anything. stores have discretion to add onto return policy based on their activity. they can email/call the lod/stl and let them know there's a pending issue, but they can't force anything.

to give the gstl credit, we don't want negative surveys. all our policies since we're red as a store is "state actual policy. if they are going to do anything negative, bend over backwards to make them happy as long as we don't lose money" that said, one per purchase means one item is a...

that's what pisses me off. i need to trust the team members when i ask them questions. our store makes plenty of mistakes and i'll gladly honor them and apologize for us making mistakes. but when i have someone go see the sign and not understand it themselves, make up what's part of the...

it happens. a few times recently. person returned a bike onto a gift card. her mom heard about this and was livid. she needed cash back since that's how she paid. she said she never got a return receipt until afterwards when she decided to check her purse and she had it all along. during this...

my fav. so they wanted to price match, and use coupons. english was a second language. i explained the 4 limit. she wanted to get 6 price matched and was asking me all the ways she could get two transactions she decided because i wouldn't let her get away with it i'm difficult to communicate...

i try to be accommodating. i ask for the scanner for oversized things to save them the hassle. i try to not do annoying things. if i know things better, i'll talk up but politely.

i have "i need an additional cashier" "team i need a response" "who's coming up to the front" then the lod or any etl's chime in forcing their team to respond. i have an extra grid and call people by name. when its bad, its just "i need every back up cashier to the front right now. " that gets...

my favorite people who want to wait for their party with a large cart in front of the lanes. everyone else is awkward getting in that lane because they have to move around them and they look like they're ready to check out. they don't want to move despite 10 diff encounters and team members...