i mean sometimes i have to cover breaks at Starbucks (i'm barista certified) but i would never step away from the lanes to cover a guest service break
I have to cover breaks at guest service if I have no one else to delegate it to. My other GSAs and GSTLs dont really believe in developing talent and our hours are shot to shit and I’m not allowed to take from the floor to cover. So that just leaves me.
My opening routine (I’m not a GSTL but I figured I would add my $0.02)
• Clock in
• Grab the daily grid from TSC as well as keys and a walkie and anything else I might need
• Go to cash office and grab start funds for guest service, pharmacy, and optical as well as the 3 change funds
• make bathroom sheets for the day and put them in each bathroom
• Bring funds to guest service and pharmacy and open their registers, assess how guest service looks so that if it is a mess I can check on them later and see if it has improved or stayed the same
• Grab OneSpot/Bullseyes Playground reshop from guest service and put it in a cart while I’m down there.
• Bring bullseye reshop to front and put it near onespot to work on later
• look at grid and write daily break schedule
• “brand walk” front end and make sure that there isn’t reshop on endcaps, no expired sale signs, see if endcaps need filling
• try to do a quick zone on one spot and card wall and push out their reshop.
Some things I also might do:
• cover breaks at Starbucks, Food Ave, Guest Service, SCO if I don’t have anyone
• Pull for endcaps and fill them
• Receiving might bring up excell push for card wall which I would have to take care of
• Call 701 over any possible issues
• put in work orders for anything that’s broken/needs the PMT to look at
• view salesplanners for front end and set anything that is due, shoot batch and pull batch and fill
• check my email
• delegate tasks to any extra bodies (usually don’t have anyone extra) such as pushing checklane candy, purging BUCK towards the end of when we are going to be getting a new set in $spot and pushing it out
• GSAs are responsible for mydevices at my store so anytime someone needs one I have to give it to them (they are locked up)
• GSAs also have to give ppl their paychecks at my store idk if y’all do that
• back up lanes cause they didn’t schedule a cashier until noon
• go to huddle
• do any other stuff that leadership asked me to do