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    Archived Speculation: Something's changing at the Service Desk

    We just got IGS as part of our P-Fresh remodel. So far I'm not sure how I feel about it. I like the 3-tier carts better for reshop but it's rather annoying that sometimes even when the checkouts have no wait they come to guest service for checkout when the GS team member or myself have an entire...
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    Archived GSA Best Practices/CO Routines

    We still 2 CO specialists, but they have recently started training all of us GSAs and the GSTL, as well as a few cashiers on CO now. Since we only had 2 girls in the entire store trained on CO for like 2 years.
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    To that one guest

    To the guest who said her "$400 coach purse" was ruined because someone spilled red arctic blast in the child seat of your cart. My sincerest apologies. I should definitely pay to have that dry-cleaned for you. After telling you there was nothing I can do and I am very sorry that it happened...
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    To that one guest

    Agreed, men's is always cleaner. Most I ever have to do is swiffer the floor mostly by the urinals. Women's on the other hand is where we always have code browns and other disgusting, unsightly fiascos. I have also come to the conclusion that women have toilet paper fiestas in our bathrooms. I...
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