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    Archived Denied operations manager position, however

    So as many of you know, I recently applied for the open operations manager position at the call center I worked at. I was denied that position, however, without even applying for it, I was asked to fill the open Director of Human Resources position! They said they thought it would be a better...
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    Archived I completely lost it at work today. Realized how much of a mess I am.

    I was debating writing such a personal topic on here, but I figured my anominity is maintained and maybe I can get some advice, although I'm not sure what would help that I haven't already tried. I know some of you on here knew me from way back when when I was confident, motivated, and...
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    Archived Are people stupid today or is it just me?

    Well I was walking through another department to get to my department when a CSR who was in my initial orientation/training class, comes up to me and we chat for a while. OUT OF NO WHERE, he tells me this "joke"---keep in mind I have a last name that is VERY jewish sounding (I'm not jewish...
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    Archived Yes! I got to be nasty to a caller!

    As some of you know, I work for a UPS call center as a team leader in strategic (preferred customers). Whenever a call escalates to me, it's usually bad. Their preferred customers, they get our full name (only strategic customers get our full name-no other department in the call center) and if...
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    Archived Team Member's fire back!

    We all have our stories about guests being d*cks, so I thought it would be fun to tell your encounters with guests when you fired right back at them/get even somehow. I'll add more later on but to get it started: 1.) Guest: I cannot believe your arguing with the customer, the customer is...
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    Archived I'm back :)

    Hello everyone! I was a member of the site a while ago, life got to me and I stopped posting (and I left spot). Thought I'd come back and see what I can contribute. I'll post some fun topics. SOOOO in case any of you veterans were wondering: I left spot on not so good terms my last time, went to...
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