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  • Users: MrGSTLman
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  1. M

    TL Transfer question - Small Format to High Volume chain store.

    Hey all - a bit to unpack here so here goes. I’m being transferred to a high volume PFresh store as their FBTL after doing the same role in a small format store for the last two(ish) years. It’s a lateral move but much bigger team (the position was offered to me by my DSD). She wants to send me...
  2. M

    Small Format Question - Food and Beverage

    Hi everyone - it's been a while since I've posted anything but I figured I would toss it to the board. Are there any Small Format leaders on here specifically that are over Food and Beverage? I took over the department at my store over the summer and never really got any training (long...
  3. M

    Archived Inside POS alternative??

    Hi all - I’m not sure if I missed communication somewhere along the line but has InsidePOS been disabled? I still can log in to it but you can’t pull up the receipt journal or look up a receipt in any way. Always comes up as an error. I tried searching the new workbench but I haven’t found...
  4. M

    Archived Safe and Secure

    Hi all - been a long while since I posted something. Just a question. When you became Sr. TL or ETL and began having to lock the building at night, how long did it take before you didn't second guess yourself or not feel anxious about forgetting stuff? It's been 5 months and I'm still neurotic...
  5. M

    Archived Key Carrier question

    Hello all - so this week we finally moved into our store and I was finally issued store keys. It was exciting and nerve wracking to say the least (keys have been my biggest anxiety point). My question is what does one typically do with their keys once they have left the building, and also how...
  6. M

    Archived Small Format/Express Stores

    Hey all - I did a search and didn't see anything on this topic, so here goes. I just finished my training and we just got underway training our team to open our small format store this summer. After finally seeing one in action I am intrigued by the format and am excited for the challenge! I...
  7. M

    Archived Target Wallet and Giftcards

    Hello all - just a quick question... how can you get around guests who want to use gift cards when their payment device is linked to their target wallet and cartwheel? Example... guest has gift cards they want to use, but guest also wants to use cartwheel and has their redcard linked in to...
  8. M

    Archived Incoming Sr. TL - advice needed

    Hello all - so I recently got promoted to a Sr. TL in a new small format store that will be opening soon. I am not yet out of my old store, don't know where I will be going to train (I really haven't been told much but I am sure as Q4 winds down I will be hearing more). Here is where I need...
  9. M

    Archived Deauthorizing Team Members

    Hello all - just wondering if anyone has had the issue before of the system randomly de-authorizing team members from the registers. Not inactive or LOA team members but ones that are regular cashiers or frequent backups. Example: they go to log on and they see "Team Member not Authorized" on...
  10. M

    Archived HR Question

    Hello. I have an ethical question I need answered. I recently had to do a follow up on a NC/NS with a team member. Our ETL-HR said that if the TM said he called but "didn't know who he spoke with" that I was to look at his call log on his phone to see if he called the store. I did, he had...
  11. M

    Archived Register issues

    Hello all - sorry if this was posted elsewhere but I had a question. Lately one of my service desk registers is displaying a dialogue "***Register offline, finish transaction as is****" Anyone have any insight as to what this could mean? It's way too busy for me to try and call the no-help...
  12. M

    Archived Self Check Out Question...

    Hi all - just looking for a bit of advice. A lot of our cashiers are trained over in SCO, but they don't relish a long portion of their shift up there simply because, in their words, it can get boring and there's a lot of standing around. We have expressed to them the importance of a TM over...
  13. M

    Archived Price Accuracy TL - advice....

    Hi folks - with the recent moves in my store I became Price Accuracy TL. I am fresh off what I felt was a less positive tenure in my previous positon. Full disclosure, I feel like this wasn't a move that was based on my ability to do good work, it was just to get me out my previous position...
  14. M

    Archived Scans w/ Location % score -- some questions about processes

    Hi Folks - Thank you for all of the responses from my previous post about routines as a Backroom/Instocks TL. New question... with the rollout of the new Instocks process, how are you going about keeping your scores where they need to be? I had some specific questions I would like to ask...
  15. M

    Archived Backroom/Instocks TL -- I need a bit of help...

    Hi everyone -- I was recently "promoted" (I wish...) from GSTL to Instocks TL. About two weeks in, I was told the store dropped an Org chart and I was going to become the new Backroom/Instocks TL. Our current BRTL was set to transfer out, and I would slide into the position when he did. He...
  16. M

    Archived Card Reader Pens

    Hi Folks - just a question. We use the Hypercom Card Reader pens (Red and Black with the thick tip) at our store. They ALWAYS seem to be breaking and we are constantly having to order more. What makes it worse is the Card Reader can't process RedCards without a pen (can't sign). Does anyone...
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