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TTOG, thank you for the opportunity to train my gag reflex to levels only witnessed in the porn industry. Your multi-textured masterpiece was too good for a simple toilet. For thirty minutes I experienced your world, and your diet, in a way that I will never forget. Though I don't know you and...

Yep, I told the team to do this if they need to save that minute to make a batch on time. Sorry GS! That's the way it is.

TTOTL: Five TMs standing at GS with zero lanes open and a long checkout line is, to say the very least, bad optics.

Hmm I don't want to give details in public, but you can't go wrong by pausing and calling a leader on this.

I mean, that does seem to be the goal of the account... Since the topic is relevant to holiday wildness, I'll say that I will walkie for somebody to help the guest if it's not a simple question I can answer on the fly. Being rude off the clock is a no-no, you're still on Target property in...

Ha, I'm not going to argue about which indispensable thing should be dispensed with! Yeah, when the floor is too busy to stop and help guests, that's really bad and can't work in the long term. I think you may have misread me a little when I said it was a balancing act and we shouldn't discount...

Of course, yes. And the shorter our staffing gets, the less frequently I call for backup and the more guests have to wait. It's a tough balancing act. I wouldn't discount the importance of keeping floor tms off the lanes as much as possible when things are rough, just like floor tms shouldn't...

Good service is one of just a few reasons why they come to Target instead of Walmart. Long lines make people say "I may as well go to Walmart." Quick checkouts make people say "This is why I come here instead of Walmart." I mean that literally, because that's the actual feedback I get.

This is obviously not acceptable and getting the drive up team to do work in between drive up rushes is the single most annoying part of my job. They are taking years off my life lol.

Thing is, the lanes are supposed to be 1+1, and we're supposed to call back up if the lines are longer than that. SETLs are also instructed to stay off the lanes. So they often can't just jump on and take care of those one or two extra guests. What happens is, you get a bunch of lanes with three...

I know you're venting and that's probably helpful, but have you thought about talking to your HR ETL about the tone/volume of this other ETL and how it affects you negatively? I know some stores the ETLs are too cliquey and this can backfire, so hopefully you're not in that boat...

I can't even get used to quiet ones over bluetooth. Like, can you not look directly at me while talking to the person in your ear, maybe? It's confusing. And extremely rude when checking out or at the service desk. People like that used to be considered mentally ill.

TTOTM, When you smarted off to the ETL and me after being politely directed to stop flagrantly breaking a rule that everybody knows we've been focusing on, you sort of took the steam out of the sincere praise that I had *just* given you for something else. I don't understand, I have a headache...

I like Black Sheep's post a lot, but thought I'd add my thoughts on this. It's a soft art, leaders sort of emerge. What I'm looking for in my TMs are people who can, without coming off bossy or kissing ass, inspire and softly direct others while managing to keep their respect. For instance at...

Haha, a couple TLs are getting big heads in my neck of the woods too. Insufferable.

TTOG, I am so sorry that our organic banana prices change up or down by a dime so frequently, and that you must endure the surely-terrifying anticipation of the price at checkout to find out if we have accidentally forgotten to change the sign again. If there is anything worth a person's time in...

The idea of a script is rather awful! I hope they don't bring anything like that back.

Most of our chronic caller offers are kids or married people supplementing partner income. So yeah, basically, they don't absolutely need the fatter paycheck.

At the risk of being an uncool corporate drone, I really like GUEST. It's a little awkward because understand and engage are basically the same in practice, but I think most of my team does better when they have a mental template to work from, at least until their guest service skills get to the...

Imagine complaining to not one, but two managers about that. But I see that one a lot since I'm S&E. When I have that kind of guest, I tell them that it's good they talked to me because I'm exactly the right person to talk to about service issues and I promise I'll take care of it, take it...