I escaped the asylum!
- Mar 17, 2017
Apparently filing a BBB complaint against AT&T gets you 8 phone calls in 2 days, including from the office of the AT&T president.Fuck AT&T. Their technology delivery is good, their customer service is the equivalent of what is on the bottom of your shoe when a dog leaves a surprise in your yard.
I go into their store, sign up for cell phone and satellite at the same time. It's been three months. I've had three satellite bills. I still cannot view my phone bill, it says "your first bill isn't ready yet". I was told to wait until the billing cycle was complete, I was told to wait until the billing cycle, I finally found a sum by clicking a lot of links on the website, no bill, no itemization and it was nearly disconnect status, I yelled, I yelled some more, I was promised it was fixed and I would see it next cycle because it was combined with satellite...and today it still shows as not ready, but clicking all those links shows another (hopefully current) payment.
Edit: The last phone call, today, when the representative tried to talk me into paper billing because she couldn't figure out how to get my bill to show online and said that I just needed to wait until the billing cycle finished and it'd be available next cycle, first I told her that this is ridiculous and fix it, that I ought to be entitled to receive a bill in a manner that they already have set up, and she put me on hold to "see what she could find out" I started filling out a BBB complaint form. And when she got back on and tried to say again I just needed to wait until the billing cycle finished up and I would then have a bill available, I chewed her out while continuing to type one handed. And when I hit submit I told her I just filed a BBB complaint and I was done with the phone call since she was not offering resolution. Hopefully the BBB can put enough pressure on them that I will finally have access to my wireless bill through the online billing system, same as how I can see the last three billing statements for DirecTV.