Am I being treated badly?

A

angelmich1029

Joined
Mar 12, 2021
Messages
2
I posted a previous thread about being a front of store attendant but I’m having more issues. I have only ever been taught to do carts and cashiering. When I was first hired I was told that I’d be working as a greeter and in guest service along with sometimes pushing carts and doing cashier but I’ve been trained in only cart attending and sometimes I cashier which makes me very frustrated. I started very recently as well and I’ve already been forced to push carts by myself and I will be honest I’m having lots of trouble. I feel very undertrained and a bit stupid because I don’t see how pushing carts can be complicated but somehow I’m struggling. Would it be a good idea to mention these issues the I’m having with my lead? I’m nervous I won’t truly be listened to but I feel like they lied to me upon my hire because I only ever push carts and rarely cashier. I made sure to mention in my interview that I was eager to work with people and I don’t mind pushing carts but that’s the only thing I do. My leads got very frustrated with me my last shift because I wasn’t bringing in carts fast enough and I stayed past my shift to help even though I wasn’t supposed to and I got chewed out. (I’m considered a minor so I have to leave at 9:45 and stayed until 10:07) I also was forced to jump on as a cashier despite more than one lead telling me to bring in carts and I somehow managed to get in trouble for that as well despite it being a problem with the leads miscommunication. If I’m being dramatic about my frustrations I’ll gladly understand but I’d like to hear the input of other employees before I go about shutting up or talking to someone about my problems.
 
Last edited:
Sort by date Sort by votes
angelmich1029 said:
I posted a previous thread about being a front of store attendant but I’m having more issues. I have only ever been taught to do carts and cashiering. When I was first hired I was told that I’d be working as a greeter and in guest service along with sometimes pushing carts and doing cashier but I’ve been trained in only cart attending and sometimes I cashier which makes me very frustrated. I started very recently as well and I’ve already been forced to push carts by myself and I will be honest I’m having lots of trouble. I feel very undertrained and a bit stupid because I don’t see how pushing carts can be complicated but somehow I’m struggling. Would it be a good idea to mention these issues the I’m having with my lead? I’m nervous I won’t truly be listened to but I feel like they lied to me upon my hire because I only ever push carts and rarely cashier. I made sure to mention in my interview that I was eager to work with people and I don’t mind pushing carts but that’s the only thing I do. My leads got very frustrated with me my last shift because I wasn’t bringing in carts fast enough and I stayed past my shift to help even though I wasn’t supposed to and I got chewed out. (I’m considered a minor so I have to leave at 9:45 and stayed until 10:07) I also was forced to jump on as a cashier despite more than one lead telling me to bring in carts and I somehow managed to get in trouble for that as well despite it being a problem with the leads miscommunication. If I’m being dramatic about my frustrations I’ll gladly understand but I’d like to hear the input of other employees before I go about shutting up or talking to someone about my problems.
Click to expand...

You were hired as a front end attendant and it seems like they have you do that?

If you struggle with getting carts in fast enough, it's one of three things:

1) You're just not physically moving fast enough
2) The store is too busy and the demand is higher than one person can manage during peak times
3) You don't manage time effectively

Many times someone in an interview will tell you what a job might be. Not what it is. You were hired to push carts and they are having you push carts. If you want to move past that, then you'll need to have a frank conversation with your lead about being moved and if that doesn't work, it may be time to find a new job.
 
Upvote 0 Downvote
Planosss said:
I am team lead and all I do is pull 1:1s. I was told I will be “running “ a multi million dollar store.
Click to expand...
Recent store motto I heard from leadership, TLs run the store and ETLs run the business.

angelmich1029 said:
I posted a previous thread about being a front of store attendant but I’m having more issues. I have only ever been taught to do carts and cashiering. When I was first hired I was told that I’d be working as a greeter and in guest service along with sometimes pushing carts and doing cashier but I’ve been trained in only cart attending and sometimes I cashier which makes me very frustrated. I started very recently as well and I’ve already been forced to push carts by myself and I will be honest I’m having lots of trouble. I feel very undertrained and a bit stupid because I don’t see how pushing carts can be complicated but somehow I’m struggling. Would it be a good idea to mention these issues the I’m having with my lead? I’m nervous I won’t truly be listened to but I feel like they lied to me upon my hire because I only ever push carts and rarely cashier. I made sure to mention in my interview that I was eager to work with people and I don’t mind pushing carts but that’s the only thing I do. My leads got very frustrated with me my last shift because I wasn’t bringing in carts fast enough and I stayed past my shift to help even though I wasn’t supposed to and I got chewed out. (I’m considered a minor so I have to leave at 9:45 and stayed until 10:07) I also was forced to jump on as a cashier despite more than one lead telling me to bring in carts and I somehow managed to get in trouble for that as well despite it being a problem with the leads miscommunication. If I’m being dramatic about my frustrations I’ll gladly understand but I’d like to hear the input of other employees before I go about shutting up or talking to someone about my problems.
Click to expand...
You might've been chewed out for staying past your shift as a minor. Never extended voluntarily or be asked if your gonna exceed your time as a minor. Explain to the TL that you are minor and can't extend past 9:45. If they try extending again and you say 'minor' and they say "no, I need you." Before your next shift, talk to HR about the TL.

Talk to all of the TLs of the front lanes on growing your skills as a cashier. What is said during the interview process gets lost along the way as hundreds of other things are on their minds.
If TL Jade asked you to work carts but then TL Adam pulls you for cashier, explain to TL Adam you are currently working on getting more carts on direction from TL Jade. Once I pull in enough cart rows, I will jump into cashiering unless TL Jade wants me to stop right now. Same with the other way, I'll turn off my light and finish with these guests only if the TL can't find anyone else to grab carts otherwise, I will keep cashiering. Its about speaking and owning your business. By following each direction blindly without 'speaking your business' (in a professional manner) will get the TL angry when you can't meet their expectations.
 
Upvote 0 Downvote
Are your carts part metal and part plastic? Those suck to push and turn. At peak times, guests will take those carts as quick as you can push them. Does your store have a cart pusher? Ask the SETL if you do not know.
 
Upvote 0 Downvote
Yeah staying late is what got you messed up, other then that its normal bs you deal with as a tm. Your probably stuck on carts because its a hard position to keep tms happy at and theyll keep whoever they can there.
 
Upvote 0 Downvote

Similar threads

J
Got a final warning for being quick changed/scammed/short changed at the register
Replies
13
Views
305
commiecorvus
commiecorvus
J
When will the Cash only SCO option be available for all stores?
Replies
8
Views
562
jackandcat
jackandcat
J
  • Question
If I am scheduled as Starbucks, can they make me go to another department?
Replies
11
Views
543
Dream Baby
Dream Baby
D
Salvage and CRC
2
Replies
32
Views
3K
KarmaToBurn
KarmaToBurn
D
  • Question
RTS metric
Replies
7
Views
586
Loading
Loading
Back
Top