im a senior, the call button has been my source of my panic attack if i dont get there on the second call. managers used to coach people who dont call out or attempt to get to it. Nowadays, the newbies dont even bother going to the call button or dont run to it.Whether or not the metric is there it’s still important to get to the guest in a timely fashion
While I agree with this, the circumstances at my store make it very difficult to consistently answer calls in 60 seconds or less. We have a Toys R Us and a Walmart in our shopping center that closed in the last 6 months. That’s a lot of extra guests that need help.Whether or not the metric is there it’s still important to get to the guest in a timely fashion
I don't mind the electronics call boxes. Yeah, they go off a lot because we have one electronics TM scheduled and he's doing phones. But, 95% of the time it's just someone who wants a video game. It's the calls elsewhere in the store where you get the real knuckle draggers. Answered one today where a guest had a question about vacuums. Apparently, she purchased a particular vacuum on clearance last week. She wanted another of the exact same model. We didn't have anymore. This was not a satisfactory answer because there were definitely more when she bought the one. Well, ok they are go. However, Target is offering a sale on that vacuum right not. Yes, it's more than the clearance price. No, we don't have any of that model in stock. Yes, the closest other Target does have it at the sale price. No, they won't sell it to you for the clearance price you got here last week. I really don't know why it was on clearance here last week and isn't at every other Target in the country right now. Yes, I can call the other store and ask them if they will put it on hold for you. Sorry, no, I can't make them pick up the phone. They must be very busy. Yes, you can order that vacuum online. Guest services can help you with that. No, you can't get it online for last week's clearance price.The electronics Indyme goes off 1000x more than all the other buttons combined. You would think that this might be a huge clue for the schedule makers that more than 0.001 TMs ought to be scheduled over there. We had 4 electronics TMs for about a week until the DTL noticed and bitched that it was sapping payroll from MUH SOFTLINES, so the hours plummeted again and the newbies quit. So now we back to the classic "3rd request Saturdays" just in time for Q4.
Great idea. We have some tm that backup 20 times in a shift, some never. Better to use the grid, call The next team member on the list, one at a time. They need to answer WHY they are not backing up, call them again next time if they say no. Everyone can hear who says no ten times in a row. we used to sign up for 30 min extra coverage shifts each but that was too much to keep track of.Since our remodel they STILL haven't fixed the call-box errors. They aren't coded properly. We hear on the walkies "Just so you know, infants isn't infants, go to [name dept] " *face palm* We have a major ignore problem in our store. Selective hard of hearing. Maddening. I don't want to ignore them but seriously I'd be the only one picking up phones, answering call boxes, and going to the FLs. And they happily take advantage of it but on the other hand, I don't want to be on the TL's shit list.
So I just go get the dang call/go up front. THEN, and this is what made one of our new hires snap, when the volunteer knows the game and reluctantly repeats his/her service, they fall behind on work/zone and get the look from TLs who forget we just got stuck at FLs for 45 mins. Soooo I say put our names on a list and call us one by one for back ups. We all do our time. It sucks but hey we're paid to work. And this will distribute the work flow more evenly so not one person is behind looking negligent.
Or like get the fucking etl to go up. They just sit their ass all day in the office playing games on their phone.My “like nails on a chalkboard” moment is : backup cashier needed. “WHO IS RESPONDING ?” Every time ‘who is responding ?.....‘who is responding..... who is responding? Aaaarrrggg. !!!!! Just call someone off the grid and make them go already ! If not then the same people will respond ALL the time cause all others are ignoring you waiting for the SAME person to respond ALL the time !! 🤯
Unless they are hearing impaired and do not own a hearing aid. Then you can call them but you will never get a response!Great idea. We have some tm that backup 20 times in a shift, some never. Better to use the grid, call The next team member on the list, one at a time. They need to answer WHY they are not backing up, call them again next time if they say no. Everyone can hear who says no ten times in a row. we used to sign up for 30 min extra coverage shifts each but that was too much to keep track of.
Yes, it's a guest. If you aren't signed into the phone app, it shouldn't ring.Seasonal opu/ship idiot here. They hired me three weeks ago and I have no idea what to say if my Zebra rings. The person who tried to "train" me said to ignore it. Is it really a fucking guest??????