The “captain” position is an absolute joke.
Target basically makes the best TM in each department the “captain”, and therefore the back up team lead. However, the problem is it’s a made up position that has no real incentive at most stores. Stores promoting these TMs is usually a rare occurrence. Most of the time they are strung along with hinting at promotion, or even promised promotion, but it never materializes.
Instead, the ETLs give this TM more responsibility and a greater workload for the same amount of pay. So, not only are they not compensated fairly, but the environment that is created is actually destructive, because it punishes good workers and rewards bums.
The good TMs end up having to do more work and take on a huge amount of stress for no pay increase. Meanwhile joe fuckup is late, slow, doesn’t give two shits about the company and makes the exact same wage as the “captain” whose getting pushed beyond their limits. That is not a healthy working environment and it’s a major reason why Target is struggling to retain talent.