- Joined
- Mar 23, 2013
- Messages
- 833
BRLA is a massive issue company-wide right now. I've never seen so many stores dip under 97%. We have maybe one store that can hit 97% in our district.
The only things I can think of that's causing massive drops:
1) Loss of instocks has created a massive loss in store scanning. Depending on store culture, some stores barely do SFQ/SFC during plano sets and my store struggles to complete daily audits because it's supposed to be delegated to team members of the FACE areas (which they only sometimes do).
This loss in scanning creates several issues including inefficient logistics process due to OH and floor counts being inaccurate, causing pulling and freight flow to be inefficient. It also means that less gets pulled from the backroom, and any errors discovered while pulling are weighed heavier than having a similar amount of errors and twice the amount of scans.
2) Ghosts also seem to be way up, at least for my store. The lack of safeguards surrounding MyDevices seems to harm both pulling and backstocking. There's no 'update' for fat-fingering backstocking. You have to make SUPER sure you scanned a new item before backstocking it. The PDA would kick you back to STO rather than sitting on the last item you scanned. More hands in the cookie jar + less safeguards = more opportunity for human error. Is HQ just hoping store culture's will improve in this regard?
There ARE stores that have maintained even 98%+. If this is your store: what are you doing differently since this Greenfield rollout? How close is your store to modernization? Does your BR behave similarly to when we had PDAs? i.e. do they record baffles or do they back out and LOCU?
I have reached out to a few stores but have not gotten a response. Kind of at a loss as to why stores are suffering so badly yet there's been little to no communication regarding this huge dip and if it puts BRTLs in danger of coaching. If they're trying to figure out the issues on their end, a little reassurance would be great. If not and all these stores are dipping hard, is it really up to a BRTL to manage the entire store culture, even when store leadership puts your effort on the backburner for the sake of maintaining FACE on the sales floor?
The only things I can think of that's causing massive drops:
1) Loss of instocks has created a massive loss in store scanning. Depending on store culture, some stores barely do SFQ/SFC during plano sets and my store struggles to complete daily audits because it's supposed to be delegated to team members of the FACE areas (which they only sometimes do).
This loss in scanning creates several issues including inefficient logistics process due to OH and floor counts being inaccurate, causing pulling and freight flow to be inefficient. It also means that less gets pulled from the backroom, and any errors discovered while pulling are weighed heavier than having a similar amount of errors and twice the amount of scans.
2) Ghosts also seem to be way up, at least for my store. The lack of safeguards surrounding MyDevices seems to harm both pulling and backstocking. There's no 'update' for fat-fingering backstocking. You have to make SUPER sure you scanned a new item before backstocking it. The PDA would kick you back to STO rather than sitting on the last item you scanned. More hands in the cookie jar + less safeguards = more opportunity for human error. Is HQ just hoping store culture's will improve in this regard?
There ARE stores that have maintained even 98%+. If this is your store: what are you doing differently since this Greenfield rollout? How close is your store to modernization? Does your BR behave similarly to when we had PDAs? i.e. do they record baffles or do they back out and LOCU?
I have reached out to a few stores but have not gotten a response. Kind of at a loss as to why stores are suffering so badly yet there's been little to no communication regarding this huge dip and if it puts BRTLs in danger of coaching. If they're trying to figure out the issues on their end, a little reassurance would be great. If not and all these stores are dipping hard, is it really up to a BRTL to manage the entire store culture, even when store leadership puts your effort on the backburner for the sake of maintaining FACE on the sales floor?
