By the book ETL

NKG

Trouble is a friend of mine....
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Jul 27, 2016
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Any advice on how to handle a "by the book" ETL?
 

rog the dog

TV Wall Guy
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Aug 9, 2017
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Wait until modernization hits your store really. They changed it so that only your ETL (Leader) can coach / cca you, because of that ETL's (Leaders) pretty much do not give a shit what's going on outside of their department to a certain extent.

If it's your ETL, then you can't really do anything unfortunately lol.
 

NKG

Trouble is a friend of mine....
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I'm not having performance issues but literally there's no short cuts to get work done.
 

NKG

Trouble is a friend of mine....
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Let me ask this-

What kinds of short cuts does everyone take?

Sales planners, pushing truck, CAFS???
 

IcePeasant

Flock leader
Joined
Oct 18, 2016
Messages
347
I have my team do my node VMGs and Beauty/HBA SPLs which takes a load off my plate. My other departments, I’ll tie them off and complete some the next time I’m working and can’t complete them all.
CAFs- haven’t done a caf in a year so there’s that shortcut.
Truck-we sometimes have a pre-mod midday in dry pushing 10-15 vehicles of market push.
 

BoxCutter

Cut hard. Cut deep.
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Oct 16, 2012
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In my experience, doing EVERYTHING by the book is the best way to get management to STOP doing everything by the book.

What is conceived at HQ rarely works 100% of the time in every single store, because the number of hours allotted are never enough to get tasks even close to complete. Smart STLs and ETLs learn when to follow the book and when to take shortcuts. Those that are not smart won't be with the company for long.

So, start doing everything by the book and see where your ETL is on that scale.
 

NKG

Trouble is a friend of mine....
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I am behind 2 trucks and my ETL refuses to let me have a food huddle. Even their peers don't understand the thought process. So if I get coached out of this crap, I'm transferring stores. I set my workcenter up for success until my new ETL came along.
 

REDcardJJ

Service and Engagement Advocate/GSA
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how are you two trucks behind? we come clean on truck every day
 

commiecorvus

Former Signing Ninja
Staff member
Moderator
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Jun 10, 2011
Messages
16,099
In my experience, doing EVERYTHING by the book is the best way to get management to STOP doing everything by the book.

What is conceived at HQ rarely works 100% of the time in every single store, because the number of hours allotted are never enough to get tasks even close to complete. Smart STLs and ETLs learn when to follow the book and when to take shortcuts. Those that are not smart won't be with the company for long.

So, start doing everything by the book and see where your ETL is on that scale.
I've found the same thing.
If you FIFO, unload the truck exactly to specs, follow the rules exactly to the letter, and make sure everyone does the same way, everything will come to a grinding halt.
There is a union term for this, BTB Slow Down.
There is technically nothing the bosses can say, since you can point to the rules you are following and if they want you to break those rules, well....
 
Last edited:
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Jun 11, 2011
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I am behind 2 trucks and my ETL refuses to let me have a food huddle. Even their peers don't understand the thought process. So if I get coached out of this crap, I'm transferring stores. I set my workcenter up for success until my new ETL came along.
If you get coached you can’t transfer.
 
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