- Joined
- Jan 4, 2021
- Messages
- 122
The most expensive defects are the returns that come from guests who regularly buy high priced items , use them for a month and return them. Why is this allowed?
Casaluna is a Target owned brand and therefore has a 1 year 100% satisfaction guarantee and can be returned within a year for basically any reasonIt was a casaluna mattress topper. Definitely used .
Saw that often enough with the Cat and Jack school uniforms. "Gee, no receipt and you paid cash? Sure we'll exchange it for you...in the next size up." 🤦Casaluna is a Target owned brand and therefore has a 1 year 100% satisfaction guarantee and can be returned within a year for basically any reason
Casaluna is a Target owned brand and therefore has a 1 year 100% satisfaction guarantee and can be returned within a year for basically any reason
all references to th warranty explicitly state a receipt is required. Obviously try to make it right but we technically don’t have to without the receiptSaw that often enough with the Cat and Jack school uniforms. "Gee, no receipt and you paid cash? Sure we'll exchange it for you...in the next size up." 🤦
Nope. My store would enter the dpci # and if we still carried it, Karen got new pants for little Johnny for the next school year.all references to th warranty explicitly state a receipt is required. Obviously try to make it right but we technically don’t have to without the receipt
Oh yeah if we still carry it my store would do it tooNope. My store would enter the dpci # and if we still carried it, Karen got new pants for little Johnny for the next school year.
Customers abused that policy right and left at the first retailer that I worked for. Thankfully the company finally changed the policy so that they could only exchange for the same size.Nope. My store would enter the dpci # and if we still carried it, Karen got new pants for little Johnny for the next school year.
Frustrating! Stuff like that made we want to work SCO, or even on a lane with all of the monotony that that entailed.
No that is a absolutely the wrong way as they can’t return it now.Guest service question:
Guest buys an item that was 5.00 on the shelf label but rang 6.00 at the register
guest brings receipt to guest service to get price adjusted
How do you handle this and if you give adjustment how do you process it ?
I ask because I saw a Tm return the item and change the return price to 1.00 -I’m questioning if that was best practice and if the item has actually been returned already or can the guest STILL use the same purchase receipt to return it (for a credit of the remaining 5.00 - and at THAT return can they complain that the receipt clearly shows they paid 6.00 - why are they only getting a 5.00 credit ?)
Those were the 2 ways i was taught also - I posed the question to the TL and was told “the guest WILL still be able to return the item” - I didn’t think she was correct.No that is a absolutely the wrong way as they can’t return it now.
Use fix a mistake> wrong price to fix it. Or return it fully and rebuy at correct price
If you’re in Michigan there’s a bounty where you get the difference plus five times the difference up to five dollars.Guest service question:
Guest buys an item that was 5.00 on the shelf label but rang 6.00 at the register
guest brings receipt to guest service to get price adjusted
How do you handle this and if you give adjustment how do you process it ?
I ask because I saw a Tm return the item and change the return price to 1.00 -I’m questioning if that was best practice and if the item has actually been returned already or can the guest STILL use the same purchase receipt to return it (for a credit of the remaining 5.00 - and at THAT return can they complain that the receipt clearly shows they paid 6.00 - why are they only getting a 5.00 credit ?)
You were taught right. Your leader is wrong. Ask them if you can give them some feedback and explain why the process they did was wrong. If you tried the return on that receipt the item will say "already returned" ask them why "fix a mistake" is there.Those were the 2 ways i was taught also - I posed the question to the TL and was told “the guest WILL still be able to return the item” - I didn’t think she was correct.