Archived Cash Office Payroll Allotment

[PseudoGSA]

Hello everybody! Long time lurker, first time poster. Hope I'm posting this to the right forum!

So here goes: I have been trained and consistently been in the CO at least two days a week since last June. Regardless of if we were scheduled in other work centers the same day (normally Flow until approx. 7), we have always been given 4 (3.25 accounting for our lunch when there early, my store is a 4am truck store) hours of payroll in the CO. Recently leadership told us that Target's "new best practice" is 1.5 hours, but they're giving us 2 "to give us extra time to be lenient." So now we are scheduled for 2 hours, then break, then cashier for the rest of our shift. What's happening now is we are definitely not out in 2 hours, we're out in 2.5 on a good day, maybe a little over 3 on a challenging day. Then GSAs/GSTLs are getting frustrated that we're not out because we are on their break schedule and affecting break relief/coverage! Last I saw (on here) is that CO best practice is 3 hours (which I think would actually be plenty of time for well-trained, seasoned COTMs). I can't find anything on workbench though currently! So I'm wondering how many payroll hours are allotted for other COTMs at other stores and if others are expected to be out in 2 hours as well, is there any advice out there of how we can speed up our process? Thanks for any help!

 

[Yetive]

Ours have been scheduled for 2 hours for as long as I can remember. They are usually done in 1.5, and the new store standard is for 1.5 hours. I have never done CO, so sorry I have no advice.

 

[PseudoGSA]

Ours have been scheduled for 2 hours for as long as I can remember. They are usually done in 1.5, and the new store standard is for 1.5 hours. I have never done CO, so sorry I have no advice.

Okay, thank you for your input! My store is an A+ volume store if that makes a difference on how long it shoot take.

 

[Yetive]

Okay, thank you for your input! My store is an A+ volume store if that makes a difference on how long it shoot take.

We are smaller. You have more lanes and more money, so I would think it takes longer.

 

[signingminion]

B volume, mine come in at 7 or 7:30, are out by 9ish. So two hours. But at least twenty minutes of waiting to get in and out.

 

[Yetive]

B volume, mine come in at 7 or 7:30, are out by 9ish. So two hours. But at least twenty minutes of waiting to get in and out.

Out?

 

[Jack of all Workcenters]

Out?

They might have had some theft issues in the past, so letting out and in isn't all that surprising. Won't stop them from exiting in case of a fire.

 

[signingminion]

They might have had some theft issues in the past, so letting out and in isn't all that surprising. Won't stop them from exiting in case of a fire.

Yeah lod let's them in and out.

 

[Phoenix26]

LOD's let Cash office tm in and out of the Cash Office in my store as well, as they are the only one's who have the code to the safe and they are the only one with the key to lock the inner door and the code to the alarm which has to be armed when the cash office isn't occupied per best practice.

 

[Yetive]

Yes, but I don't alarm anyone IN the CO.

 

[redeye58]

A vol store here & we still allot 3 hrs for cash office.
If they're training a newb, they allow for 4 hrs.

 

[CeeCee]

I'm always scheduled for 3 hours in CO but since I only do that on Sat and Sun I'm lucky to get out in 3 1/2 hrs. It's a Super Target so there are probably more bags (checklanes) to count and bundles to make.

 

[Xanatos]

B volume store here. Used to always get 3 hours, then shortened to about 2.5, now it's about 2. Most team members can get it done in about 2:15. My record back in the day was 47 minutes, so I know it's possible to get under that 2 hour mark at my store. But that 47 minute day was after I was the closing GSA the night before (so I had it set up just how I like it) and it was a crazy slow day, even for February. And we didn't have self checkouts back then.

 

[redeye58]

Back in the day, my best time was an hour & 15 minutes but that was on a day that I had no money to order, no checks or coupons to send off, no currency to check in.
And that was with 22 checklanes & 14 dept registers.
Current pros are out in about 2 hrs & 15-30 minutes.

 

[PseudoGSA]

A vol store here & we still allot 3 hrs for cash office.
If they're training a newb, they allow for 4 hrs.

Hmm, I'm thinking it's more store leadership wanting to find ways to cut back payroll, as opposed to adjusting to some new best practice that I can't find any communication about. We've always been scheduled 4 hours; I think 3 hours would be fine though. One other team member (former CO Specialist) and I are the only ones trained in the store. A newb just went through her very short allotted training time and they even are getting frustrated with her for not being at the check lanes on time

 

[redeye58]

Until she gains enough confidence to pick up speed, they have to decide if they want speed or accuracy.
If they try to push her before she's ready, she'll make more mistakes & correcting them will slow her down worse.
It can also wreak havoc with her accuracy.

 

[Yetive]

Hmm, I'm thinking it's more store leadership wanting to find ways to cut back payroll, as opposed to adjusting to some new best practice that I can't find any communication about.

It's a new thing--not store level decision.

 

[Firefox]

A+ Volume store here, we are allotted 3 hours for CO. We have 20 registers, 4 SCOs, 2 Electronics, 2 Pharmacy, 2 Food Ave, 2 Starbucks, and 4 Service Desk registers and almost every single one gets used throughout the day so I totally understand why we get more time.

 

[redandkhaki]

A+ store with 37 registers.. we give two hours during the week and 3 on the weekend. 3 throughout 4th quarter.

 

[KingBear]

C volume, 4 SCO, 18 registers, four service desk; three hours every day, usually takes 3:30 for me. Suddenly wondering if I'm doing something inefficiently, because... Wow.

 

[thenutjob]

Of those registers that you are counting, how many have really been used? Meaning they are missing a few dollars due to cash transactions but overall still pretty close to start funds. Not using those registers is one way to cut time. We have them blocked off and only use them if there is a rush of guests for backup. If breaks are being run right and you have one cashier to relieve another you shouldn't need to use all the registers. I will have to look into time bp tomorrow. Last I looked it had some vague wording that you had to be alloted enough time to process all registers and prepare the deposit for the day, which is 2 hours. At my store average is 2 hours, but we game the hours by only allotting 1.5.

 

[redeye58]

There used to be about 4 registers that didn't require re-banking; they were used but didn't have any transactions that opened the drawer.
That said, every so often the system will want an audit of unused drawers (especially if they've been idle for several days running) so some nights we'd see a complete re-bank required.