Archived Definition question

[jobhelp]

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[BullseyeBlues]

I’m not sure what they’re saying if they don’t mean picking up the call. Also, when answering transferred calls if they told me it was for a specific department I answer saying “hi this is (insert department here) how can I help you” or something to that extent. If there wasn’t a department specified I just go with the “what can I help you with” or something to that effect.

 

[soyaxo]

Usually a pick up would be an area pick up, picking up items off the floor without zoning. And I usually say the department that the call is transferred to, “Thank you for calling Target ———, this is soyaxo in RTW.”

 

[jobhelp]

Usually a pick up would be an area pick up, picking up items off the floor without zoning. And I usually say the department that the call is transferred to, “Thank you for calling Target ———, this is soyaxo in RTW.”

Thank you for replying so quickly. So if I have to do an area pickup do I just put the items on the floor back where they belong?

 

[Kartman]

Ideally, yes.

 

[Hardlinesmaster]

Reshop is at guest services. Get with your tl or trainer for more info.

 

[YoNanas]

I've heard people ask over the walkie for someone to do a pickup in C for example and I was wondering what that meant. Also bonus question: what should I say when answering transferred phone calls?

Thanks, you guys are always really helpful

A pick up in C means to zone and collect reshop and otherworlds in C-block

 

[NKG]

I've heard people ask over the walkie for someone to do a pickup in C for example and I was wondering what that meant. Also bonus question: what should I say when answering transferred phone calls?

Thanks, you guys are always really helpful

The store is set up into sections or "Blocks" let's say C is where my domestic stuff like bedding is then I'd ask for a HL TM working in C or Domestic's to pick up a call. It depends on the format the store is ran. I'd ask another TM to see what they call departments in your store. All else fails "Can someone pick up a call for fans?" Someone should respond

 

[PackAndCry]

My store just says "[Department], can I help you find something?", our STL says we don't have to give our name so none of us do.