- Joined
- Aug 14, 2021
- Messages
- 218
So many people rushing around doing fulfillment they can't help run registers to lower lines! *rant*
I would think your at our store but you lost me at a minute of helpWe are told that when on fulfillment to only call for guest assistance on the floor if it's more than a minute's worth of help needed and that backup is not a thing for fulfillment. Backup is the sales floor team and if in dire straits, specialty teams (usually beauty, occasionally market and veeerrrryyy rarely electronics, unless electronics has only one tm scheduled). Our etl's, store director, and tl's will backup before they'd call off fulfillment.
Sometimes they ask “is anyone trained on the registers that can head up”Flex doesn't ever back up the store, unless they are slow and OPU/DU is super crazy at the same time. That happens quite a bit since we are a non-SFS store, and a UHV store as well, ESPECIALLY in Drive-Up. The whole sales floor (Grocery, GM, Style, Beauty) backs up the Lanes and Flex constantly on weekends. Us front end people only do Flex if it's super slow for us and it's nighttime usually. They don't call us from the Service Desk/OPU/DU anymore to go on lanes (unless they're desperate) due to how busy we get there and a little bit of complaining.
Literally everyone at our store spends day one at the lanes with the exception of any AP.Sometimes they ask “is anyone trained on the registers that can head up”
Literally everyone at our store spends day one at the lanes with the exception of any AP.