That’s rediculous that GS can’t defect via POS anymore if that’s true. That’s a core part of our job they’re making more difficult. I hope they plan on fixing.
I just... how do you* break something that’s literally worked for years if not decades... and not know how to fix it.
... maybe I’m being stupid but if nothing changed... why did something change?
at GS, yes, but Cart attendent sorts in backroom.
No— they’re defecting on POS, as trained. You can try to get them to switch to mydevice but they probably won’t... hopefully POS is fixed soon.
Yikes
Ahhh no
Just sort your esim with your pda and will tell you where it goes . Otc, chem, hba, st , hairspray fl , and so on. By now it should be second nature to all the receivers where it goes . So do the sort with the pda
Our receiver put a note across the various tubs (st, do, ca, etc) that says "place all items in ESIM sort bin".
It does not tell you anymore what bin it goes in if you scan the sticker that was printed out defecting using the PDA or just the barcode on the product itself. It just pops up with the item info but no bin. For most things you can figure out which bin it goes in easily enough but there are random makeups that are FL which is very hard to tell unless you go through the ingredients and know which ones will make it flammable (and no one has time for that)
This is odd to me because at my store they have been using the PDA for years to defect, how else would they get the sticker printed out to know if it was ESIM/Salavage/CRC? (I legitimately don't know how defecting on the POS would work, never have had a GS shift.)
I did not see anything under the communications until I called into CSC again this week to find out what was going on. Called last Friday when it was first an issue and got no help called again Monday and luckily got someone who was able to help me. Told me it was on workbench, I checked as soon as I got off the phone with the guy and CSC and it was not there. But it did show up a few hours later. The communication section on workbench is absolute crap, it should be at the top of the screen so we don't have to scroll to find it and it should actually load. About half the time I need to reload the page to get something to pop up in that section.
GSTMs (almost) exclusively use POS to defect. we have a special program on our registers called sort stuff that connects to a printer to print defective labels. next time you walk by GS, look in the lower right of the screen-- K8 Sort Stuff. It also tells us what cart items go in to for reshop, and lets us print rewrap and repackage stickers.
Ok, I didn't know the Sort thing also printed out stickers. I always assumed they only used the PDA.
Well, that's what we do at my store.
yup, we connect it to a printer and it spits em out. we can also defect stuff mid-return... the pos will ask us if there's anything wrong with the item and if we hit yes, defective, it'll print one out there too.
It gets sorted under outbound for tracking and after it gets picked up by your state
