- Joined
- Sep 5, 2019
- Messages
- 34
With all the new changes happening, and so many new faces in my store as far as ETLS, TLs, And HR, that come from different stores to fill our positions that we've had to fill, you'd think SOMEONE would have been trained how to set up the new focus pay card that just rolled out. I asked my gm etl who didnt know anything, so then i asked the specialty etl that used to be HR ETL, she directed me to the new Etlhr, who directed me to the hrtl. Finally I was given the unopened envelope with all the info and was told just go online or call to activate it. After failing 4 or 5 times online I finally called and the lady on the line that works for us bank told me the employer has to assign the card to me before I can do anything with it. I asked the best way to explain to my employer what they needed to do and she recommended I go higher up in the chain, since we currently dont have a store director that means to ask corporate to do it .... uhg.