G.U.E.S.T. Acronym

I did the training and promptly forgot the acronym. My takeway from the (lame-ass) training is that we're not supposed to forget to acknowledge and/or talk to guests even though we're all wearing masks, but we no longer have the pressure to ask open-ended questions and harass guests about all of their goals and desires of their Target trip until they want to murder us just to get us to go away.

Seems like that could have been a statement from our leaders, but whatevs.
 
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