Archived Guests act of kindness

[Loafs]

So today i had a great conversation with a guest which for me happens a few times within the day so i never really think of it much once the guest leaves. Well that changed today when one of our Starbucks girls comes over to me to tell me a guest had paid for my Starbucks drink since i jokingly said 'growing up sucks you habe to decide if you really need starbucks for the day'. The Barista told me a guest paid for it becuase she thought i was nice and kind and this would be her good deed for the day and it made me so happy.
That was till i told one of my fellow cashier who told me i could get in trouble if a guest gets me something and to not tell anyone. Is that true or is she just messing with me? Im still fairly new. I was seasonal for black friday and christmas and got to stay.

 

[TM2]

Technically true, but I wouldn't sweat it. It's more an issue of altering your work to get tips from guests (cart attendants doing extra carry out, etc).

 

[Leo47]

A guest offered to buy me starbucks once but I declined because I didn't know if it was allowed :/

 

[tgtguy]

I wouldn't worry about it . If they say anything to you just tell them you didn't know . I am pretty sure that they wouldn't pursue it past that . I am also pretty sure they wouldn't even say anything .

 

[HRZone]

Yeah just plead ignorance. Not a big deal

 

[Yetive]

That was very nice! At my store, that would be just fine. Sounds like you made someone's day, and you should enjoy your drink.

 

[Badjedidude]

A single instance is fine.

Just maybe don't make a habit of regularly accepting coffee/gifts/tips from guests.

 

[unknown]

The barista should have told the guest that tips aren't allowed.

 

[SoCalMama]

That was very nice! At my store, that would be just fine. Sounds like you made someone's day, and you should enjoy your drink.

Thanks for being the voice of reason always.

 

[Frontlanegirl]

I've had a guest buy me a drink once without me knowing and brought it over to me. Once I had a guest insist I take the tip they offered. Told them I wasn't able to accept and they didn't care. Told me they would be hurt if I didn't accept.

 

[HRZone]

I've had a guest buy me a drink once without me knowing and brought it over to me. Once I had a guest insist I take the tip they offered. Told them I wasn't able to accept and they didn't care. Told me they would be hurt if I didn't accept.

By the book you are supposed to take tips to guest service. I think it goes towards FFF

 

[redeye58]

Tips left at Starbucks go right into the cash drawer.

 

[Frontlanegirl]

By the book you are supposed to take tips to guest service. I think it goes towards FFF

Is there a written policy regarding tips?

 

[commiecorvus]

Is there a written policy regarding tips?

Yep.