- Joined
- Oct 11, 2016
- Messages
- 50
I'm a newbie.. and had a couple of incidents that I need directions:
1) Guest advised product had a 10% sign on the shelf but product rang up full price.. I check the flyer and didn't see it and suggested guest check at guest services... Was there something else I could of done myself?
2) this was a big one and I think I really got scammed..i man has a baby car seat in a cart.. I scan it and it rings up a price but he customer flashes his phone with a picture of the car seat with a price of 60 less... I had no training on guest challenging prices.. so I was changed the price and was surprised it went through.. later that day,, I thought damn that car seat could of been from another store.. why did I let this smuck "bully" me into accepting his line... the store I work at is sooo sooo busy that the TL at the front of lines frowns on many questions.. but man 60 dollars could of just walked out the door..
1) Guest advised product had a 10% sign on the shelf but product rang up full price.. I check the flyer and didn't see it and suggested guest check at guest services... Was there something else I could of done myself?
2) this was a big one and I think I really got scammed..i man has a baby car seat in a cart.. I scan it and it rings up a price but he customer flashes his phone with a picture of the car seat with a price of 60 less... I had no training on guest challenging prices.. so I was changed the price and was surprised it went through.. later that day,, I thought damn that car seat could of been from another store.. why did I let this smuck "bully" me into accepting his line... the store I work at is sooo sooo busy that the TL at the front of lines frowns on many questions.. but man 60 dollars could of just walked out the door..