Guest Services Help Identifying Cashier from a Receipt

Joined
Sep 30, 2018
Messages
7
Does anyone know if there is a way to find out who the cashier for a transaction was by looking at the information on a guest's receipt? I was trying to figure this out the other day when I was working at the service desk and assisting a guest with an issue that occurred during a transaction. The cashier had made a mistake and I would like to have a friendly discussion with them about it so they will not do the same thing in the future. Is their team member number located somewhere on the receipt or something? Thanks!
 

REDcardJJ

Service and Engagement Advocate/GSA
Joined
Sep 18, 2017
Messages
1,625
Does anyone know if there is a way to find out who the cashier for a transaction was by looking at the information on a guest's receipt? I was trying to figure this out the other day when I was working at the service desk and assisting a guest with an issue that occurred during a transaction. The cashier had made a mistake and I would like to have a friendly discussion with them about it so they will not do the same thing in the future. Is their team member number located somewhere on the receipt or something? Thanks!
not as a team member you can't
 

Amanda Cantwell

Guest Service & Photo
Joined
Mar 27, 2017
Messages
3,315
If you are a Team Member, you can not have a "friendly discussion" with the cashier. You are peers. It if was something major, make the GSTL or ETL aware of the issue and the will handle it.
I disagree. You certainly cannot in any way discipline them but I’ve gone over to a cashier after they said we can look up someone’s RC with their phone number. I just said “hey just FYI we can’t do that” and that was that.
 
Joined
Nov 23, 2016
Messages
73
you can see register number so if it JUST happened you can walk over. otherwise only GSAs and up can see who the ™ was
This. If you look at the receipt ID #, you'll see your store number, followed by another set of four digits. Those four numbers after the store number is the register number the transaction took place on.
 
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