Ok, I get that. But this particular caller had a very thick accent and I had a terrible time understanding him. Since I live in an area with a lot of university students from other countries, accents don't generally get me confused. I was very relieved when he told me the brand name and I could make some progress in getting his question answered.Um, guilty, though I didn't make the phone call. I don't want Benadryl because it's a complete ripoff. I only get the generic. If the generic's not there, I'll go without because I'm not paying that price. But if someone searches by "Benadryl" it's likely not going to pick up the generic, so the most accurate search is by active ingredient.
In fulfillment? No, we don't have time for that unless it's just an aisle or two away. Our general policy is be nice, help guests and all, but if it's going to take more than a few seconds call for someone who works in the department. If we really aren't busy, we can be more helpful. Walking a customer halfway across the store because they asked where the light bulbs are while you were in RTW? Yeah, that's not going to happen.
Men's watches are in the jewelry department at my store.Anything like that i give directions to the area , and tell the guest someone in that section can help them more specifically. "Oh mens watches? That's going to be in mens clothes, over yonder, find a team member over there and they can help you more. I only have smart watches and fitbits"