Recently, my store has been on a "Say 'Hi' to every single guest you see, even if they're a mile away" kick. I've gotten called out quite a few times for missing one or two people who passed me at a distance. I've been stressed out when I there are a lot of guests around me, especially if there's an ETL around. I feel like a broken record, spinning in circles saying, "Hi! Hi! Hi! Hi!"
I don't want to freak guests out by saying hi to them multiple times if they come through my area more than once. But I also want to stay on top of guest service, not to please the leaders, but to do my job well. I'm surprised at how many people look genuinely happy after I greet them. So I do think it's a good thing. But I'm a super introvert, and at the end of the day I'm exhausted from being on "hi" alert. I'm reminded of that one SpongeBob episode when he met Kevin the Sea Cucumber for the first time.
"Hi Kevin. Hi Kevin. Hi Kevin. Hi Kevin."
How do you all stay on top of greeting guests?
I don't want to freak guests out by saying hi to them multiple times if they come through my area more than once. But I also want to stay on top of guest service, not to please the leaders, but to do my job well. I'm surprised at how many people look genuinely happy after I greet them. So I do think it's a good thing. But I'm a super introvert, and at the end of the day I'm exhausted from being on "hi" alert. I'm reminded of that one SpongeBob episode when he met Kevin the Sea Cucumber for the first time.
"Hi Kevin. Hi Kevin. Hi Kevin. Hi Kevin."
How do you all stay on top of greeting guests?