At my store it takes forever when you try to retrieve a suspended transaction....the retrieving almost always takes way too long.
Giving guests their change back......I give the guests the change first......this way when they get the cash (over the change) they are less likely to drop any change.
At my store they really don't expect us to count the change back to the guests. Actually, counting the money back to the guest doesn't really help if you don't count it back based on the original total.
What I mean is if a guest gives you $10.00 for a transaction amount of $6.50 the proper way to give the change back is to count it by saying .50 makes $7.00....and (as you give the cash back...count)...$8.00...$9.00 and $10.00.
The way most people count change is to say: Three fifty is your change....then give the guest $1.00, $2.00, $3.00 and say .50 cents.
Since this isn't the proper way to count the change back, you tell the guest that their change is $3.50........give the guest the change and then give them the bills. They get their money back and you haven't counted it back incorrectly.
Make it even easier by telling guests that you are way low on money in your drawer......and ask them to pay with a Red card or some other credit card!! Just make sure that your management people don't hear you say this!!
Or, what I really wish I could do is come out from behind the register and call guests over to my line....but they have to get a red card to check out! That sure would make upper management unhappy. But you know, if they expect us to get 2 cards a shift, doesn't it make sense to just have people come in your line for a redcard?
I hate people who write checks and refuse to get the debit card. I mean yes you could suspend the sale but I know at my store we aren't allowed to. GSTLS are always watching!!
