MyDevice Airwatch issue

RhettB

I've forgotten more than many young ETLs know.
Joined
Jan 22, 2013
Messages
1,174
I didn't have time to call the client support today, but I have 2 MyDevices that have a white screen over the home screen that says airwatch. Has anyone had to resolve this, and if so how? Because of the overly screen, you cannot access any apps
 

BleacherSeats

ETL Fulfillment
Joined
Oct 8, 2017
Messages
148
You can take out the battery as others have said, or hold down the power button and select reboot. The reboot pop up is half covered by the white box but if you tap where the "OK" button is located, the device will reboot.
 
Joined
Dec 11, 2011
Messages
241
The air watch thing was a thing in december but I hadn't seen it since. Pulling the battery for a reboot fixed er right up. Was nice scoring a pda because no one else knew how to fix it and it was the only one left.
 
Joined
Oct 10, 2015
Messages
250
Rebooting or pulling the battery worked for me in all but one case. It booted up fresh multiple times and had airwatch sitting there each time - so it isn't guaranteed to fix it (somehow..)
 

RhettB

I've forgotten more than many young ETLs know.
Joined
Jan 22, 2013
Messages
1,174
  • Thread Starter Thread Starter
  • #7
Rebooting or pulling the battery worked for me in all but one case. It booted up fresh multiple times and had airwatch sitting there each time - so it isn't guaranteed to fix it (somehow..)
This is where I am at, even after the help desk call.

Time to send it in.
 
Joined
Aug 14, 2018
Messages
376
This is where I am at, even after the help desk call.

Time to send it in.
This happened to me today. I however took out the battery and let it sit for 30-45 min. Came back to the device, re-attached the battery and it worked just fine.
 
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