Hey guys,
I just joined up after reading a couple of posts. I love the answers provided here! Okay, so today was my first day and my orientation was the day before that so I am a bit overwhelmed with information at the moment :3
So here's a roadblock I am encountering along the way as a flow team member. The first revolves around these numbers when you shelf items. It's something like (7)6-4-1? I for the love of humankind cannot seem to get my head wrapped around this even after being explained several times what they are. I usually just went for the four digit numbers that matched the item and checked also if the item matched but of course this takes a bit of time doing that and thus not very time efficient.
My next question revolves around customer help. I cannot seem to get down every single location although I sort of have a general idea as to where things are but still a long ways to go. How do you guys handle customers if you do not know what the answer is say to a specific item they might inquire about or say if you do not know if they have an item they are looking for in stock? I know you can page another member but for us we don't have a walkie talkie so it becomes a sticky situation. Last thing I want to do is say "I don't know, sorry." but other than saying "I apologize, I am learning the ropes at the moment but if you allow me, I can direct you to someone who might" (pray someone's nearby).
Sorry for the long post!
I just joined up after reading a couple of posts. I love the answers provided here! Okay, so today was my first day and my orientation was the day before that so I am a bit overwhelmed with information at the moment :3
So here's a roadblock I am encountering along the way as a flow team member. The first revolves around these numbers when you shelf items. It's something like (7)6-4-1? I for the love of humankind cannot seem to get my head wrapped around this even after being explained several times what they are. I usually just went for the four digit numbers that matched the item and checked also if the item matched but of course this takes a bit of time doing that and thus not very time efficient.
My next question revolves around customer help. I cannot seem to get down every single location although I sort of have a general idea as to where things are but still a long ways to go. How do you guys handle customers if you do not know what the answer is say to a specific item they might inquire about or say if you do not know if they have an item they are looking for in stock? I know you can page another member but for us we don't have a walkie talkie so it becomes a sticky situation. Last thing I want to do is say "I don't know, sorry." but other than saying "I apologize, I am learning the ropes at the moment but if you allow me, I can direct you to someone who might" (pray someone's nearby).
Sorry for the long post!