Archived New forced to smile policy.

[3LetterDevil]

I smile every day at work....as I'm walking out the door to go home

 

[cobycord]

We've been told to focus on the front end experience and the Regional Director said that if there are cashiers that have bad attitudes and refuse to be friendly and smile to get rid of them by any means necessary.....there's only 2 or 3 other people that can go against what he says among me and my leadership teams hundreds....

 

[smashandthrash]

Do I also have to smile when greeted?

 

[redeye58]

I'll give a brief smile with a 'Morning. What can I get for you?'
Anything more (& sometimes in spite of) gets me a fuselage of whiny, First World problems.

 

[Kaitii]

I don't smile when I walk. I will smile and use retail voice when talking to a guest. I wouldn't say I have resting bitch face but I've got a resting "I look tired as fuck because I am" face that I prefer to wear around

 

[Xanatos]

Smiling helps. I made an effort to smile more around the time I started with Target and it helps me and makes the experience better for the guest. I never really have bad guest interactions because of a little smile and giving the guest the benefit of the doubt.

Also, if you ignore the year on the responses to this thread, the dates follow pretty much flawlessly. 10/10/15 to 10/12/16 lol.

 

[tinkerbell333]

If that is actually a thing, just completely overdo it until the policy dies. Imagine the waiter from Office Space.

Yes....show them some flair...a whole lotta FLAIR!

 

[TTGOz]

I feel like workers at Caribou Coffee do this... at least the caribou RIGHT next to my Target the workers are always smiling and really nice. Not sure if genuine but it's nice actually. I'm a pretty nice guy myself and I hate when a worker is drained or stressed from their job and doesn't feel like engaging in much conversation. I try to be as talkative as I can be as a target cashier... but sometimes it's hard.

 

[Midoninger]

Soon we will be asked to wear flair.

yikes! i can see spot doing this too. to make it easier to single out "evil" doers!

Like this banana box from the prep room expresses exactly what my face looks like when I'm at work...

i died when i saw this pic! youre awesome!

 

[Kartman]

I can't wait for the forced to fart policy.

I'd be down with that!

 

[garbage]

I only smile after a good app or recovery, other than that, I'm always frowning.

 

[WalmartDrone]

I am always serious.

 

[sher]

I smile at guests (without turning into a cheerleader), but I don't just smile at most co-workers and leaders. I'm not paid to be fake to them, so they get to see the adorably self-deprecating, sarcastic version of me. Sometimes I'm that with guests, but I think I'm pretty good at reading which ones are open to that kinda thing. I get guest compliments cards and survey mentions even without being cheerleader peppy so I don't think I'm doing anything wrong... Except when I'm scheduled to cashier. I hate it up there. Idk how to talk to them up there. I'm like "So, how bout those pretzel buns?...."

 

[SalesFloorSylph]

No way in hell I'm gonna have a fake smile across my face when I'm doing planograms and revisions. I kind of need to actually focus.
I don't do it with guests at all but I think I have pretty serious resting bitch face when I'm working

 

[AltPants]

Yeah no. Smiling is anathema at the service desk.

 

[SalesFloorSylph]

If this policy comes to my store I bet the entire flow and planogram teams would get fired. NOBODY on either of those teams look happy (especially the planogram team since the PPTL is an incredibly difficult woman to work with). Literally the only flow TM I ever see that looks happy and acts cheerful is this one surfer/stoner type guy who's almost a bit too happy lol

 

[LegendaryVKickr]

They have to pay me more if they want me to grin like a loony all day.

 

[HRZone]

That reminds me people who only greet the leadership like some TMs at my store. Screw you and wipe the brown off your nose.

 

[Malkiacera]

Reminds me of when our store became cruddy after our old leadership left and our new STL mentions at huddle, "SMILE, BE HAPPY, I'm sorry, I know you guys don't like coming in here everyday."

Most depressing store huddle ever!!

 

[redeye58]

 

[mrknownothing]

Almost 6 years ago, I started out with a nervous face. It developed into a smile once I figured out how to Target. But as the years have gone by, the smile has become a poker face. And now the poker face is quickly developing into resting bitch face.

Like this banana box from the prep room expresses exactly what my face looks like when I'm at work...

I was running the compactor the other day after someone had dumped a bunch of banana boxes, and seeing the "faces" get smashed reminded me of this post.