Archived New in Position GSTL - Advice?

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This was only lightly touched on already but make sure you remind the cashiers and backup cashiers that guests can save 5% today and everyday by signing up for the Target Redcard, who's gonna get the next one!!!!!! by repeating that over the walkie every 12-15 seconds and talking as loud as possible.
 
Since getting REDCards is a fact of life for those of us on the front end, I'm asking for ideas. What are positive ways to reach our goals? I know what you guys think about GSAs vs GSTLs, but I'm going to be a GSA and I'm really happy. I know what I'm getting into and I'm sure I'll be here ranting and raving, but I want to do this. So...I'm hoping we can share what works for us and help each other.
I'm going to post this in the "REDCard" thread too.
 
I am the only person that greets the guest when cashiers call me over. Everyone else ignores the guest and just talks to the cashier. If I was GSTL or ETL-GE I would insist that everyone greets the guest.

Funny, because at my store all of us greet the guest except for one, but everyone thinks that he's an asshole and I think the only reason why he still has a job is because he hasn't fucked up enough to be fired.
 
At my store, there is only one GSA/GSTL who actively jumps on a lane if things are getting hairy. That is so much more impressive to me than the ones that just oversee everything from afar and call for backup.
 
Remember that being a good GSA (speedweaving, backups, change requests, guests) is all expected. You are a GSTL and its assumed you will be a great GSA, just like a SFTL is assumed going to be good at all things a Salesfloor TM would do (zoning, pulls, setting SPs, PTM and Merchandising). Those things will make you a good GSA.

A GSTL is meant to focus on the team. It is one of the largest teams in the store, so the way you impact the group as a whole is most important. You need to put yourself into a parent-like position with them, where you hire them, train them, get to know them, and get them to make you proud. They should be invested in you and not want to quit because they enjoy working for you (not because you are their friend, but because you make their jobs better). You want to be the person who has them wrapped around your fingers, and you always push them in a positive direction (sometimes a GSTL will get there with their team, but get too gossipy with them). Always drive fairness and consistency and explain why you are doing what you are doing. You will be surprised what people attempt to make an issue (the drama talked about before), but if you knock it down and explain why your negative people will realize there is nobody who is going to listen to that kind of stuff.
 
At my store, there is only one GSA/GSTL who actively jumps on a lane if things are getting hairy. That is so much more impressive to me than the ones that just oversee everything from afar and call for backup.
While I feel guilty calling for backup when I could easily jump on a lane, I've found that it's incredibly difficult to backup on a lane and still respond to all of the blinkers/change requests/self check outs breaking down/spills/guest complaints/phone calls that are bound to happen during a busy time. I'll gladly stay on a lane as long as need be when I only have a few cashiers to oversee, but when there's a bunch of them it's almost guaranteed that someone will need help within a few minutes of me opening a lane- so I try my best not to.
 
We're having a dry spell with RedCards. What are you guys doing that works for you?

I always seemed to get good results with just telling the cashiers, "Look, I know it's a pain and having to ask for RedCards suck, I was a cashier too, but that's your job just as much as mine is to remind you about it. Just ask, that's all I want." Most of them appreciated the honesty and would usually at least ask the guest. That attitude definitely didn't mesh with my leadership's idea of faking hapiness and excitement for RedCards, but I think being realistic gave better results.

Around this time of year we are getting a surplus on RedCards, usually around 100-120 per week when our goal is around 90. Then, once fourth quarter hits and RedCard goals skyrocket, we'll be deep in the red eating up our surplus till the end of the year.
 
What I'm pretty much trying to get at is to not necessarily show your team that you're their best friend because after all you are the boss, but don't be afraid to show them that you're also one of them.
This.
I spent time getting invested in my cashiers. One on one chats, get to know them as people. What motivates them. They appreciate that , and in turn will respect you more.
Be resilient amd adaptable. They change front end leadership expectations all the time.
Maintain brand, always.
Good luck
Oh yeah, red cards.
 
At my store, there is only one GSA/GSTL who actively jumps on a lane if things are getting hairy. That is so much more impressive to me than the ones that just oversee everything from afar and call for backup.

While I feel guilty calling for backup when I could easily jump on a lane, I've found that it's incredibly difficult to backup on a lane and still respond to all of the blinkers/change requests/self check outs breaking down/spills/guest complaints/phone calls that are bound to happen during a busy time. I'll gladly stay on a lane as long as need be when I only have a few cashiers to oversee, but when there's a bunch of them it's almost guaranteed that someone will need help within a few minutes of me opening a lane- so I try my best not to.

We have one GSTL who will sometimes jump on the lanes and it is appreciated. If she knows there aren't any sales floor people (or if they are already on the lanes) then she will just call out over the walkie that she is jumping on the lanes and someone needs to come up to watch the lanes for her. Another leader will arrive in like thirty/forty-five seconds to deal with blinkers and whatnot, but at the point she has already checked out one or two people. She doesn't do this very often, but from what I've seen it is a good system sometimes.
 
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Another leader will arrive in like thirty/forty-five seconds to deal with blinkers and whatnot

Must be nice! As GSAs and GSTLs at my old store, it was like pulling a leg to get someone to watch the lanes when we needed to hop on. 95% of the time I had to hop on and hope no one blinked, or that I could shout at the cashier from across the way or something. ETLs are too busy chatting in the office to care.

Then of course my STL would coach me for hopping on the lanes. At one point we couldn't even hop behind Guest Service to help them out. Yet we're expected to deal with the backup when we have a skeleton crew on the sales floor (who has their own shit to do) and almost no one trained at GS. So glad I don't work there anymore.
 
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GSA wondering where these Targets are located. I would so love to be part of one with my same philosophies that I have for leading. At my location TL's and upwards laugh and make jokes about things we ask them to help with. They snub there noses at anyone below them. Spend there time chatting about school stuff (most of them are new grads/interns given ETL positions) or In the offices which Nobody can go into without a TL or above escorting you.
 
Nobody can go into without a TL or above escorting you.

That seems excessive, to me. You can't even go into the offices area without an escort? That wouldn't work at my store, but that's perhaps because of the way our offices are set up. Hell I've walked into my STL's office to use his Keurig when the coffeemakers in the break room broke. Dude gave TMs the OK to go in and grab some coffee. Needing an escort seems really excessively controlling to me.
 
Do you know about our Target REDcard?

No? Have you thought about signing up for the credit or debit and saving 5%?

No? Are you sure? The debit option links right to your checking account so it's just like writing a check!

No? You could consider the credit card, too! You still get the 5% off, free shipping, and extended returns! Plus you can pay it off at the guest service desk every month to avoid a bill!

Still not interested? Did I mention it's 5% off on EVERY purchase? Not JUST today!

Still no? Hmm. Well when you decide that you're ready to start saving, you can always apply during your next trip or even at home from at Target.com!


Welcome to the fun house. Lol
 
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