Archived New IVR (Phone Tree)

[Amanda Cantwell]

Rolling out to all stores. Now when you call, it will say

Thank you for calling the CITYNAME Target Store.

For hours and location information, press 1.

To reach a specific department, press 2.

For Electronics, press 1​

For Guest Service, press 2​

For Grocery, press 3​

For Apparel and Accessories, press 4​

For Beauty, press 5​

For all other departments, press 6​

​

(If applicable) To speak to someone in the pharmacy, press 3.

Note that stores with Starbucks/Cafe will have an option for that, and some stores have an option for HR. There's no option for Photo, even at stores with it, which is odd. I also don't know why only some stores have an option for HR. Maybe it should be MySupported.

Pressing 0 for operator will not work. Press 9. It's a hidden option for TMs that sends you to the operator.

For Electronics and GS, the call will be auto-routed there. Hardlines and Softlines will be routed there as well if there's a ™ signed into the Zebra phone app.

 

[Leo47]

Great I can’t wait for everyone to just ask to speak to guest service since there’s no operator option

 

[REDcardJJ]

if you don't select an option it'll just ring you straight to the operator

 

[OneArmedJesus]

Also btw if you're trying to call the store before open, it will no longer say anything about hitting 0 if you're a team member or vendor. I noticed that yesterday and 0 still worked. Thought I'd put that out there

 

[Anelmi]

We don’t answer calls on the zebra at my GS. We will probably continue to wait for a walkie page from the operator.

 

[Amanda Cantwell]

Great I can’t wait for everyone to just ask to speak to guest service since there’s no operator option

The idea is hopefully they’ll find another department before picking us. GS should be last on the list though (as we aren’t the best to answer for any other department).

 

[REDcardJJ]

if you hit 0 three times you'll get hung up on by the phone

 

[NKG]

What happens when you pick grocery? My store it still goes to the operator

 

[Amanda Cantwell]

if you hit 0 three times you'll get hung up on by the phone

Nice.

What happens when you pick grocery? My store it still goes to the operator

If a market ™ is signed into the zebra phone app, it’ll go to them.

 

[NKG]

Nice.

If a market ™ is signed into the zebra phone app, it’ll go to them.

In my store it just keeps ringing to operator

 

[REDcardJJ]

If a market ™ is signed into the zebra phone app, it’ll go to them.

not yet. that's not coming until 2019. right now if you select an area without a physical phone it just rings to everyone.

 

[Amanda Cantwell]

not yet. that's not coming until 2019. right now if you select an area without a physical phone it just rings to everyone.

Oh gotcha.

 

[FlowTeamChick]

I hate long automated menus. I'm always pleasantly surprised when I call a business and a real person answers.

 

[PackAndCry]

I feel like it's missing an option for HR, with how many calls we get about applications. Can't wait for frazzled hardliners to start hanging up on or yelling at overhopeful seasonal applicants.

 

[can't touch this]

"Hi, you've reached CTT. I can't come to the phone right now because I'm too busy getting this bread, please leave your name and number so I can not call you back. Thanks and have a wonderful day!" -me if my Zebra ever starts ringing

 

[Ahem]

when I called yesterday there was an option 7 for any other dept (I don't remember the exact wording). I hit 7 and got the operator

 

[RTCry]

At my store the GSA and GS are the operator. No one seems interested in having other TMs logged in to Target Phone.

 

[Switch23]

Does anyone else get hella tempted to hit "decline" when you see an incoming call on your zebra or is that just a me thing?

 

[starmaster1000]

Does anyone else get hella tempted to hit "decline" when you see an incoming call on your zebra or is that just a me thing?

I do it all the time if I'm at GS and I have guests and the phone is ringing.
It is more of a silence feature, not a decline like on your own cell phone. Other Zebras will still continue to ring.

 

[starmaster1000]

BTW anyone notice how, if an order drops for OPU, when the Zebra makes the chime noise, if you're on the phone, it'll put the call on hold just to play the chime? It's so stupid.

 

[Switch23]

I do it all the time if I'm at GS and I have guests and the phone is ringing.
It is more of a silence feature, not a decline like on your own cell phone. Other Zebras will still continue to ring.

Oh see I thought it was a decline like it declined the call for everybody. Now I actually will use that button as liberally as I possibly can thank you.

 

[RhettB]

Is the maximum of 15 signed in users increasing?

 

[Amanda Cantwell]

I feel like it's missing an option for HR, with how many calls we get about applications. Can't wait for frazzled hardliners to start hanging up on or yelling at overhopeful seasonal applicants.

Some stores have an option for HR. Idk why some do some don’t.

Is the maximum of 15 signed in users increasing?

Eventually yes

 

[redeye58]

Is the maximum of 15 signed in users increasing?

Eventually yes

Great.
Even MORE people to ignore calls.

 

[ISMike]

Also btw if you're trying to call the store before open, it will no longer say anything about hitting 0 if you're a team member or vendor. I noticed that yesterday and 0 still worked. Thought I'd put that out there

I tried 0 before open today and it just hung up on me as if I hit nothing.