MEGATHREAD New POS (post-cutover)

[Anelmi]

Can I ask why the POS tells me to refund 5 cents when I do a return for someone who brought their own bags? It makes zero sense that $xx.xx goes back on their card but then I have to give them a nickel as well.

Didn't they get a 5 cent credit for bringing their bag? Why am I giving them another 5 cents to do a return when they still have their bag?

 

[versionDefect]

Can I ask why the POS tells me to refund 5 cents when I do a return for someone who brought their own bags? It makes zero sense that $xx.xx goes back on their card but then I have to give them a nickel as well.

Didn't they get a 5 cent credit for bringing their bag? Why am I giving them another 5 cents to do a return when they still have their bag?

If I had to guess its because the bag credit thing is probably seen as a coupon by the POS. When you refund a coupon you get its original value. Probably just an oversight tbh

 

[employee 626]

Please add if an ID is needed to the SCO screen if it’s needed so the person can get it out before a TM comes

 

[versionDefect]

can we talk about why the POS doesn’t want to scan PS5 serial numbers??

 

[Priceslasher]

Can I ask why the POS tells me to refund 5 cents when I do a return for someone who brought their own bags? It makes zero sense that $xx.xx goes back on their card but then I have to give them a nickel as well.

Didn't they get a 5 cent credit for bringing their bag? Why am I giving them another 5 cents to do a return when they still have their bag?

Advocates aren’t adding bags from top of touch screen. they are still scanning the old coupon barcode. Coupon gets refunded.

 

[versionDefect]

Advocates aren’t adding bags from top of touch screen. they are still scanning the old coupon barcode. Coupon gets refunded.

they do the same thing lol.
I used SCO for the bagged thing haha.

 

[Anelmi]

What coupon barcode? Nope, this is definitely from the screen.

 

[versionDefect]

What coupon barcode? Nope, this is definitely from the screen.

Before New POS we had stickers on near the POS to scan if a guest brought a bag.

they do the same thing. i think we give change back because it gets ran as a coupon.

 

[DBZ]

Advocates aren’t adding bags from top of touch screen. they are still scanning the old coupon barcode. Coupon gets refunded.

Adding the bag from the screen works the same as the barcode. We used to have the bar codes but they went away about the same time we got the new POS. I just have to laugh when I have to give the guest a nickel.

 

[Anelmi]

Before New POS we had stickers on near the POS to scan if a guest brought a bag.

they do the same thing. i think we give change back because it gets ran as a coupon.

Yes I’m aware but we haven’t had those stickers in forever.

 

[versionDefect]

Yes I’m aware but we haven’t had those stickers in forever.

We also haven't had keyboards (let alone USABLE keyboards) in forever but most stores still have them out LOL.

We tossed all ours the second new POS rolled out. We had that really old Greatland / super front lanes layout with those HUGE signs. long story short, 0 place to put bags so every inch is counted.

Its honestly really freaking frustrating how LONG we've had new POS and how little has changed since its initial complete rollout.

 

[employee 626]

It’s honestly really freaking frustrating how LONG we've had new POS and how little has changed since its initial complete rollout.

Exchanges
See money in registers from others or MyDevice especially for NGSCO)

The two new features I’ve seen are the scan to login and the card icon on the SCO has changed to add a second card to show that it’s not only for redcards

 

[versionDefect]

Exchanges
See money in registers from others or MyDevice especially for NGSCO)

The two new features I’ve seen are the scan to login and the card icon on the SCO has changed to add a second card to show that it’s not only for redcards

NGSCO is so fucking annoying. Corporate. Who in their right mind decided that THEY SHOULD HAVE AUTOMATIC 239 ALERTS???? Disable them! Just have a section in myDay where you can see the 239 status of the registers!

show that it’s not only for redcards

I've had so many guests like get so upset with me. "I NEED A TARGET CARD TO PAY?!!?"

 

[employee 626]

I've had so many guests like get so upset with me. "I NEED A TARGET CARD TO PAY?!!?"

Haven’t had it asked after the update

 

[employee 626]

Disable them! Just have a section in myDay where you can see the 239 status of the registers

And alert if empty or below a certain amount for a length of time

 

[versionDefect]

And alert if empty or below a certain amount for a length of time

i'd even disagree with this. The issue is, because of the ungodly spam these notifications cause. People signout of POS alerts so what ends up happening is if someone is getting cash carded, or selling too many giftcards, or what ever it may be. They don't get notified!

at the very least make it a separate option for SCO alerts under the POS / S&E section.

 

[employee 626]

SCO needs an option to sign into the banking app from the screen to login. I frequently check the status of the money in NGSCO and would want an easier way to see the status of the money

 

[employee 626]

Fix the banking app where it doesn’t open the drawer to request money

 

[employee 626]

When an ID is needed at SCO please have the screen tell the guest that it’s needed

 

[versionDefect]

I frequently check the status of the money in NGSCO

Why lol. Its rare a NGSCO needs money tbh.

Fix the banking app where it doesn’t open the drawer to request money

agreed