Person on Reddit feels screwed over recieptless return.
Far down in the comment, the customer mentions talking to Bullseye on Twitter. So, from the perspective of our GSTMs, GSAs, and GSTLs, exactly what could have happened here? If the customer's telling the truth, it sounds like the team member returned it as way the wrong item, but how? Did the item not get scanned? Was the bar code/DPCI not checked after a hand search? If I hand typed a bar code while ringing in electronics, I had to double check it to ensure I didn't make a typo. I don't imagine Guest Services being different. Is there a reason video wouldn't be pulled? We did that over way less money in my store. And with as much as management and Corporate roll over for unreasonable twunts and fraudsters, why is this where they draw a line?
Far down in the comment, the customer mentions talking to Bullseye on Twitter. So, from the perspective of our GSTMs, GSAs, and GSTLs, exactly what could have happened here? If the customer's telling the truth, it sounds like the team member returned it as way the wrong item, but how? Did the item not get scanned? Was the bar code/DPCI not checked after a hand search? If I hand typed a bar code while ringing in electronics, I had to double check it to ensure I didn't make a typo. I don't imagine Guest Services being different. Is there a reason video wouldn't be pulled? We did that over way less money in my store. And with as much as management and Corporate roll over for unreasonable twunts and fraudsters, why is this where they draw a line?