So I was working the front and a guest comes up, asking for an online pick up. I go to grab it (I work at a small format) and I ask him for his ID, and he doesn't have it. He gets mad that I'm asking grumbling that he has the email barcode, but he goes and gets it from his car. He comes back, gives me his ID and i check the app and his name isn't there. I ask if he's picking up for someone else and if he's listed on the alternate pickup. He says he's picking something up for his wife, and when I check, he's not listed as an alternate pickup. I say that I'm not allowed to give it to him, and that just because he has the barcode, it doesn't mean that he doesn't have to be listed. He complains and I just blame company policy, and as he walks out he turns around and yells at me, "Its not company policy, ITS YOUR POLICY". I'm so sorry that I'm trying to protect the store and your wife's items from being stolen, and I am sorry that its causing you an inconvenience, but I don't make the policies. Anyway.