Phone Tips

[employee 626]

Here are some phone tips that I use almost every shift I have.

• How to get the right departments on your phone
  • If the phone app is open in the background close it
    • Open MyDay and let it completely load
    • Open the phone app and sign into it
• 2(1)8X (0-5) to transfer
  • 2(2)8X to receive
• Call another store
  • 20 + XXXX (where XXXX is the store number)
• Transfer to CVS
  • On a Desk phone OR Zebra
    • Transfer then 20 + XXXX (where XXXX is your store number) then follow the prompts to get to CVS then complete transfer
  • On a Zebra you can also transfer then go into contacts and select pharmacy then complete transfer
• Dial 9 1 then the number you want to call/transfer to
  • 9 1 248-434-5508
• Short Codes (there's a list on workbench if you search phone and look up the user guide for Cisico I think. It's in the bottom right. I printed one out then cut it out and made multiple copies)

Code	Name	Number
701	CSC Helpdesk	612-304-4357
702	HROC	800-394-1885
711	Target.com Help	800-591-3869
716	Target Guest Card Authorization
717	Check Authorization
718	Refund Authorization	800-304-4075
719	Visa/MC/Amex
720	Instant Credit
725	Gift Card Guest Services
726	Gift Card
728	Target Gift Registry	800-888-9333
729	Guest Relations	800-440-0680
730	Target Card - Guest Services
778	Target Visa Authorization (Might be MasterCard now)
779	Target Visa - Guest Services (Might be MasterCard now)
20+XXXX	That store
	Target Circle Card and MasterCard	800-424-6888
	Target Circle Debit	888-729-7331
	FMOC	888-888-0304
	Consumer Cellular	888-345-5509
	CSC Hold Music	612-304-4357‬

• Not a Target phone tip but for your personal phone
  • ‭+1 (800) 888-0333,2,XXXX (where XXXX is the store number and , are pauses) It's a direct line to your store when calling the store crisis hotline
  • Dial 9 to get to a lead at any store at any point when a lead is in the building

 

[Mikuhl]

You can also combine transferring + calling another store like 21-20-1375. This transfers the caller to the other store.

By extension you can also transfer the call to any outside number like 21-9-612-307-7777. I transfer the call to my personal phone number when my my device speaker or microphone is broken.

 

[employee 626]

You can also combine transferring + calling another store like 21-20-1375. This transfers the caller to the other store.

I just do 20+XXXX and it lets me transfer that way

 

[employee 626]

I've updated this post with all the shortcodes I found. There might be more than I have listed. If you know missing info reply and I will update it