This reminds me...a couple weeks ago, we had a girl filling in as operator who had never been in that position before. From the story I got, somebody called the store and asked for a specific extension --they didnt ask for a specific department, rather, they told her what extension to connect them to -- and she followed their instructions. Right after, a country music song with a shit ton of cuss words started playing over the intercom and nobody knew how to stop it (god I wish I was there for this shit...of course it was on my day off). Eventually, it did stop, but nobody knows how this happened. Obviously whoever called and asked to be connected to whatever extension was in on it, but I really want to know how exactly they were able to do this.