Archived Redcard Error

[Michy]

My leadership is either clueless or too lazy to find a fix, so here I am.

At the end of the redcard application an error pops up saying something about a connection issue and to give the guest the 5% and tell them to apply another day. Even if I void the application and try again on another register, the error pops up. I'm getting harassed about redcards meanwhile they can't even be processed. "Ask anyway". So basically my shifts involve me knowingly getting people to sign up for something that won't go through and apologizing for wasting their time.

Anyone experience this before?

 

[Anelmi]

Every time you do one?

In the past, that happens when there is a glitch in the system but it's usually a global issue and not store-specific.

 

[TTB]

So its happened twice for me the application goes through....but then the pin that they had just selected doesnt work...they call the number and apparently there is issues with the red card and we are told to apply the 5 percent discount. They can try another day or wait till the card comes in. I lost a sale with attachment the guest didnt want to use another form of payment.