- Nov 24, 2018
So I worked an 11 and half cashiering shift today after being asked to do so. During my shift a woman was trying to purchase over a dozen Disney gift cards with her brand new red card (recipe rather). She was asking me if she got the five percent off and when I said I wasn’t sure, she kept asking me to try. I tried explaining that if we tried it, it would be charging her card regardless...so I said I would ask to make sure and flicked my light. The GSA comes over and I ask and she replies, “No, I’m pretty sure you can do that with certain giftcards, but you’ll have to call that number.” So the lady says she’ll do it another time and carries on. I put the cards in my reshop bin and that’s that. Now later my ETL who wasn’t even there when this happened comes up to me and says “So earlier when that guest was trying to get the Disney cards, did you try to do the transaction?” Confused I say, there wasn’t any transaction she was trying to get 5% off with her red card and then didn’t want them so I put them aside. He then says, “But we advertise the discount on the Disney giftcards.” I didn’t know that so I explained that I told the guest I wasn’t sure, flicked my light and asked the GSA and walked him through what she said. He then says “I think you’re wrong on that.” And walks away. I have literally no idea what I did wrong or what he thinks I did, but I think this is very unjust behavior when I asked for help and then told the truth and am some how “wrong on that”. Should I go to HR? I’m feeling very nervous about the whole thing.