Agreed on sending a mySupport. And you may still never get what you need but at least you tried all available avenues that way. I won a lengthy back and forth with them over whether something was "no longer used in stores" but still haven't been able to get what I need sent to me.
@signingminion I can't remember what your exact question to them about the fabric cse was, but if it was like mine asking about clarification in the monthly ism guide, send them a pic of the guide, lol. Totally am going to do that if my response from them is the same.
Edited to add: my response was for pictures too. I sent them pics of the signing guide! Can't wait to see their response to that!