Archived Sr Team Lead or aka TL Key

[Texacobeacon]

what does a team lead have to do to become ‘now’ with this new pilot to become a TL Key?

 

[Hardlinesmaster]

Sr. tl is no more. Those folks are grandfather in. TL's key carriers will get less pay to carry a key.

 

[Hardlinesmaster]

1. From another thread:
2. 
   
3. Alright. Corporate has some new ideas, and they want to shake everything up. Here is the rundown:
   
   WHAT WE KNOW:
   • Corporate is running a pilot in 26 districts that will completely replace the operational model in their stores, and eventually, in all stores nationwide.
   • The pilot is being rolled out selectively so they can flesh out any issues/quirks with the program.
   • We expect this to be rolled out to all stores by Q2 2019. Once the pilot period is over, it will be slowly rolled out district by district to see how it gets handled. All districts should be on board by Q2 2019.
   • The current "Team" culture is gone. All job titles will be changed, in that hourly employees are considered to be experts(food,br,flow,fufillment), advocates(front end), and consultants(a&a, electronics, and beauty) -@Lazy. Groups of hourly employees will be led by their respective "Lead" (formerly TL), and will be completelyresponsible for their own section of the store (food, electronics, softlines, starbucks, liquor, etc. [not including hardlines tm's/tl's, explained below]).
   • The main change is that each group of hourly employees will be responsible for pushing their own sections of the truck in their respective areas. The goal is to have the flow team be eradicated, with the exception of a "Backroom Lead" (formerly TL) to supervise and manage the flow of hourly employees in and out to unload their portions of the truck/back-stock their products.
   • Distribution Centers will now be placing goods on pallets sorted by group (target speak for department), instead of the old way of just filling the truck full of boxes.
   • The job of LOD will be completely removed. Anything you would have gone to the LOD to solve, you will now go that groups "Leader" (formerly ETL) Notice how TL is now Lead, and ETL is now Leader.
   • The Sr. ETL position is now removed. They are now considered to be Leaders. They will keep their pay, and will be grandfathered in. Current and New Leader's (ETL's) can never reach the rank (or the pay grade) of Sr. ETL. Same thing will happen to current Sr. TL's. (Sr. TL's can expect to keep their keys, but it is at Store Director's discretion).
   • Pricing and POG are now gone. Each group is now responsible for these tasks.
   • Property Maintenance Leader I (previously PMT/PMTL) no longer reports to the Store Director (previously STL).
   • Assets Protection Leader I (previously ETL-AP) no longer reports to the Store Director (previously STL). They report solely to the APBP.
   • Harlines is being renamed General Merchandise.
   • Depending on store volume, there will be 2-4 groups that are responsible for sections of General Merchandise (previously Hardlines). This is where it gets confusing, so hang with me here:
   • 1. Flow TM's and Flow TL's are now "experts" and Leads for their portion of General Merchandise. The ETL-LOG is now General Merchandise Leader I for their section of General Merchandise.
   • 2. Backroom TM's, Backroom TL's, Hardlines TM's, and Hardlines TL's are now "experts" and Leads for their portion of General Merchandise. The ETL-HL is now General Merchandise Leader I for their section of General Merchandise.
   • CURRENT PRICING AND POG TM's WILL BE REASSIGNED/TERMINATED BASED ON BUSINESS NEEDS (at discretion of the Store Director). If in a higher volume store, General Merchandise will be split into up to 4 sections, and will be staffed by those previously in Pricing/POG and new employees will be brought in to meet business needs (if positions need to be filled). If in a lower volume store (2 sections of GM), and your Store Director won't performance out under-preforming Employees, you most likely will be transferred/termed. Unfortunately, you are SOL. I would recommend talking with leadership NOW to get your job changed if you do not want to be transferred/terminated (ESPICALLY IF YOU ARE IN A ULV STORE). Once everyone who doesn't read this website finds out about this, you will have a harder time finding a new position in your store.
   • HR and VM stay mostly untouched (except for the job title changes).
   • New pay grades (I have no info on this yet, sorry).
   • Updates to E2E. Should be more streamlined with the updates discussed in this thread.
   • SFS is renamed Fulfillment. Job titles will correlate. No major changes.
   • From my understanding, they [Presentation/Pricing] will be phased out (at least in an official capacity). Everything that's not a specialty center (beauty, electronics, style) or food falls under "general merchandise" which will be one team. Hypothetically, though, you could have distinct teams within that unbrella title and people could continue on as usual. I'm curious, though, if they will require stores that had an overnight or 4am plano team to transition dayside. -@PlanoPuppy
   • Shipt will now take up space in the backroom. Shipt contractors will be constantly coming in/out of the backroom to gather guest orders and drive them to the guests. They will wear a green Shipt shirt and will have a Shipt ID badge with a hologram and picture of them on it. They will check in with the Backroom Lead before taking anything. IF YOU SEE SOMEONE WALK INTO BACKROOM NOT WEARING THIS UNIFORM AND CLAIM THEY WORK FOR SHIPT, CALL AP ASAP!!!
   • DEPENDING ON STORE VOLUME: There may be a dedicated Shipt (or multiple) employee(s) (not contractor) walking the store and gathering items for guest orders, and will leave them in the assigned area in the backroom for the Shipt contractors to pick them up and drive them to the guest.
   • New Job titles:
     ↑
     I'm transcribing all of this because I don't want to compromise myself by posting pictures (call me paranoid)
     
     shiny new job titles:
     
     Leader:
     
     Assets Protection Leader
     Closing Leader
     Food and Beverage Operations Leader
     Food and Beverage Sales Leader
     General Merchandise and Food Sales Leader
     General Merchandise Sales Leader
     Human Resources Leader
     Inbound Operations Leader O/N
     Service and Engagement Leader
     Specialty Sales Leader
     
     Lead
     
     Assets Protection Lead
     Beauty and Tech Lead
     Beauty Lead
     Closing Lead
     Food and Beverage Closing Lead
     Food and Beverage Lead
     Food Service Lead
     Fulfilment Operations Lead
     General Merchandise Lead
     Human Resources Lead
     Inbound Operations Lead
     Property Management Lead
     Service and Engagement Lead
     Sr. Human Resources Lead
     Style Lead
     Tech Lead
     
     Team Member (Experts)
     
     Assets Protection Expert
     Back of Store Expert
     Beauty Consultant
     Engagement Advocate
     Food and Beverage Expert
     Food Service Expert
     Front of Store Attendant
     Fulfillment Expert
     General Merchandise Expert
     Human Resources Expert
     Inbound Expert
     Security Expert
     Service Advocate
     Service and Engagement Advocate
     Style Consultant
     Tech Consultant
     Visual Merchandiser
     
     role specific info:
     
     Engagement Advocate (formerly Cashier):
     • You are the face of Target and interact with our guests each and every day.
     • Provide an easy, seamless checkout experience.
     • Actively engage guests in a way that makes them feel welcome and rewarded by our loyalty programs.
     • Make sure every guest leaves happy.
     • Champion self-checkout by inviting guests in, teaching guests and complete transactions for guests who do not want to self check.
     • Comply with all cash handling and safety related procedures.
     
     Front of Store Attendant (formerly Cart Attendant):
     • Provide an easy, seamless shopping experience by keeping carts and baskets well stocked throughout the store and responding quickly to guest carry-outs and spills.
     • Maintain clean, stocked check lanes, restrooms, Mini Assistance Centers, spill stations, carts and baskets.
     • Clear the parking lot, sidewalks and doorways of carts, trash and snow (if applicable)
     Because you are taking on a new role for the operating model pilot, you will be expected to have new knowledge and perform new skills and abilities, including:
     • Guest interaction and engagement techniques
     • Powered equipment certification, operation and safety (cart pusher)
     • Ability to consistently lift 40 lbs or more
     
     Service Advocate (formerly Guest Service Desk):
     • You are the face of Target and interact with our guests each and every day.
     • Provide an easy, seamless order pickup, exchanges, or return experience.
     • Actively engage guests in a way that makes them feel welcome and rewarded by our loyalty programs.
     • Make sure every guest leaves happy.
     • Be passionate and provide exceptional service to every guest.
     • Share your knowledge and excitement of front of store services and attend to every guest.
     Because you are taking on a new role for the operating model pilot, you will be expected to have new knowledge and perform new skills and abilities, including:
     • Guest engagement and loyalty-driving techniques
     • Loyalty programs
     • In-depth knowledge of front of store specialty services
     
     Service and Engagement Advocate (formerly Guest Service Attendant):
     • You are the face of Target and interact with our guests each and every day.
     • Welcome guests to the front of the store, directing guests and acting as their host.
     • Serve up an easy, no-wait experience at the check lane and all service areas.
     • Ensure every guest leaves happy and train peers to do the same.
     • Support the Service and Engagement Lead by managing front of store traffic and replenishing supplies, allowing the Service and Engagement Lead to focus on the guest experience and team development.
     • Provide a seamless checkout, return, registry and/or OPU experience by eliminating friction points for guests and team members
     • Perform cash office duties
     Because you are taking on a new role for the operating model pilot, you will be expected to have new knowledge and perform new skills and abilities, including:
     • Guest engagement and loyalty-driving techniques
     • Loyalty programs
     • In-depth knowledge of front of store specialty services
     
     Service and Engagement Lead (formerly Guest Service Team Lead):
     • Live and lead a guest-centric team that delivers a seamless and easy experience in all front of store service areas.
     • Train and mentor new team members, providing direction to peers as necessary, and coaching your team in guest engagement and loyalty-building skills.
     • Identify and share staffing and scheduling needs with leader and actively assess candidates to select the right talent.
     • Motivate and recognize team members to strengthen engagement and cultivate teamwork.
     • Service as a role model, hold team members accountable to expectations and work quickly to address consistent performance gaps
     Because you are taking on a new role for the operating model pilot, you will be expected to have new knowledge and perform new skills and abilities, including:
     • Passion for delivering a consistently great guest experience
     • Guest engagement and loyalty-building techniques
     • In-depth knowledge of all front of store services (checkout, returns, registry and OPU)
     • Team member training and development
     • Business-specific talent assessment and selection
   
   Thanks
   myDevice, Mar 21, 2018

 

[can't touch this]

The goal is to have the flow team be eradicated

 

[paidtosmile]

What on gods earth.... I thought I'd come see how things are going with Target now that i've been out for a couple of years and, well, yikes!

 

[BackroomBear]

What on gods earth.... I thought I'd come see how things are going with Target now that i've been out for a couple of years and, well, yikes!

I saw your profile pic and thought @HRZone was back

 

[redeye58]

What on gods earth.... I thought I'd come see how things are going with Target now that i've been out for a couple of years and, well, yikes!

Welcome back to the red & white asylum.

 

[Bullseyerc]

I saw your profile pic and thought @HRZone was back

Did they leave?

 

[BackroomBear]

Did they leave?

ETL now I think; probably too busy working 60 hrs a week!