- Joined
- Feb 7, 2019
- Messages
- 8
Why is the fulfillment team leader being held responsible for OPU/DU by SD?
Could be ASANTS, but at my store OPU is part of fulfillment.Why is the fulfillment team leader being held responsible for OPU/DU by SD?
Tl is responsible to ensure they are picked on time and located correctly. Fulfillment tms should be picking. Front end only gives order to guest.Are the TM's that bring the pickup and drive-up bags out Front End or Fulfillment? If they're front end, then the follow-up question is, does the FF TL direct and coach those TM's? If they don't, then they should not be held responsible.
Why is the fulfillment team leader being held responsible for OPU/DU by SD?