- Feb 27, 2014
Team member has been employed by Target for seven years so performing as a cashier is a non issue. He blatantly refuses to do it. How do you respond?
My store trains anyone who has anything above a snowball's chance in hell of being on the floor during guest facing hours on a register. Zero exceptions. It's not that they make them come up to cashier, because making the dude pulling flexible fulfillments cashier is unreasonable, but they like having the option available so they don't get stuck up a creek without a paddle if it's a full on code 1 and everyone's on a register. (Except of course the ETLs.)My store treats it as if you're scheduled on the sales floor (hardlines, soft lines, market, etc) even if you're normally a flow team member (who normally wouldn't be cashiering) you need to know how to cashier.
Hmm not necessarily if he is scheduled as the only salesfloor tm then im not gonna expect him to come up. I'll just jump on and let him service the guest on the floor. Also all my cart attendants know how to cashier so ill use them too. Again ASANTS that just how we handle that situation.What if this guy is scheduled alone? Wouldn't his team lead get reamed for not training him to be a team player?
You can't destroy an entire pallet of product or kill someone on a register. So there is a bit of a difference...I don't see the difference between saying you won't cashier and saying you won't do anything else.
For example, using the forklift. There are people who are trained (I know because I trained them) that flat out refuse.
Sorry to say this, but since it is a fact, I'll state it, but they are all women.
And no one does anything about that.
Maybe the TM has a reason they do not cashier. Such as having panic attacks when surrounded by people?