The Defensive Coupon Abuser

What would you have done?

  • Let the Coupons slide and credit her a giftcard

    Votes: 3 12.0%
  • What I did

    Votes: 16 64.0%
  • Other

    Votes: 6 24.0%

  • Total voters
    25
Joined
Jul 14, 2018
Messages
34
Today was my first time on a check lane in a long time at my store. In the town I work the guests have a huge reputation for being extremely rude and entitled. Our store always says yes to any coupon request no matter how much of a lie the claim is. Me and a lot of other team members get angry that the team leads want us to run the store this way because we allow things to go out the door at much lower prices than they ever should. This all came to a head today with a lady who was purchasing Dove soap. She had 4 coupons for buy four get one on the soap and she separated it into two transactions. She gave me the coupon and the first one went through okay then she gave me the second and the computer instantly red flagged it, so I handed it back and let her know that it could only be used once per transaction unless she wanted to purchase 8. She immediately threw it back and said "they did it yesterday so you have to" so having no patience I just changed the price to zero on one of them and was hoping that was the end of it. But then the second transaction she attempted to do the same thing and that's when I just said "sorry but this is against the terms of Target and the coupon whoever helped you yesterday was not giving an accurate representation of our policies so I cannot accept a second coupon. She started to scream profanity at me so again I followed my stores policy and just did a price change. After the receipt printed she began to scream at me once again. She was supposed to get a 5 dollar gift card for each of the 4 soaps she bought and me voiding them disqualified her for the gift card. She began to insult me personally so I just tossed the receipt over and said "go to guest services". Lucky for our store because I am known to hate the lanes so GSTL gave me the break board, and the break at that time was a lunch that needed to be covered at guest services. I followed the lady up there and mingled with the person who's spot I was taking and I overheard the coupon lady telling the GSTL a false story of what happened. So I ran to my lane and grabbed the 4 coupons with the terms on them and gave it to the GSTL (luckily the one on duty doesn't take any b$ from the guests) so with the lady losing control because I cut her off right before falsely getting money from our store we called AP over to check it out. Turns out AP and this lady have a bit of a coupon history so we returned the coupons to her and AP escorted her out. That was just another shift on the lanes on my store i'd love to hear any other coupon stories if there are any out there.
 

NPC

特別な目を開けるためにパトリックを殺す
Joined
May 23, 2015
Messages
7,305
I am having the hardest time comprehending this.
 

GoodyNN

Plays with strings; Bacon Number of 2
Joined
Sep 27, 2017
Messages
1,690
She hit your lane with TWENTY bottles of soap???

Also, I just glanced at the Klip2Save website (coupon clipping service). I don't see any B4G1F coupons for Dove.
 
Last edited:
Joined
Jul 14, 2018
Messages
34
  • Thread Starter Thread Starter
  • #5
Yeah as I said she has a history with them, they were physical paper coupons if that helps
 
Joined
Jul 14, 2018
Messages
34
  • Thread Starter Thread Starter
  • #6
She hit the lane with 8 bottles separated into two transactions, she attempted to use the coupon twice to get 4 out of the 8 free while at the same time getting our stores 5 dollar gift cards
 

IWishIKnew

This was supposed to be a seasonal job...
Joined
Dec 9, 2017
Messages
1,547
I would have flipped my light on the minute she threw the coupon back and me and gave me "they did it yesterday" BS. a) I'm not going to risk getting fired for violating Target policy for your entitled ass and b) I don't get paid enough to deal with that shit. Sounds like your GSTL would have handled her just fine at your lane.
 

Amanda Cantwell

Service Advocate
Joined
Mar 27, 2017
Messages
4,249
I would have flipped my light on the minute she threw the coupon back and me and gave me "they did it yesterday" BS. a) I'm not going to risk getting fired for violating Target policy for your entitled ass and b) I don't get paid enough to deal with that shit. Sounds like your GSTL would have handled her just fine at your lane.
Yep. I’m not making exceptions because you’re yelling. I’m less likely to in facr
 
Joined
Jul 14, 2018
Messages
34
  • Thread Starter Thread Starter
  • #9
I would have flipped my light on the minute she threw the coupon back and me and gave me "they did it yesterday" BS. a) I'm not going to risk getting fired for violating Target policy for your entitled ass and b) I don't get paid enough to deal with that shit. Sounds like your GSTL would have handled her just fine at your lane.
The lady knew that the GSTL wouldn’t fall for it so when I suggested calling her she denied it instantly she knew that she was trying to take money from us and she knew a manger would catch her, the GSTL being there was a lucky turn out.
 

Dog

Fulfillment Expert
Joined
Jan 4, 2018
Messages
1,167
This happens at my store all the time. All of the stuff (usually a ton of HBA products) always ends up in reshop because I just read the first line of the coupon and hand it back to them. We keep a printed copy of target’s coupon policy in the drawer underneath each register for this reason. I’ve had people bully me into trying to accept their coupons, tell me so-and-so did it yesterday, call family members/spouses over to yell at me, threaten to go to a different lane, say they’re going to call guest relations, etc. and I just really don’t care. Honestly it’s not my money but I’ll be darned if I let people belittle me over not getting $1 off of a package of soap. Don’t let the door hit you on the way out
 

starmaster1000

Master NCR Torture Device Operator
Joined
May 31, 2018
Messages
870
When guests start with their BS "well, it said in x-place that this was y-price or had z-promotion," I turn the blinker on and get the GSTL to make the call.

However, I guess in the interest of keeping the guest happy, most of the GSTLs just cave and tell me to process anyway or run a gift card/discount, making me look like an idiot, so if the GSTL takes more than 30 seconds to respond to the lane light, I just process now. Screw it.
 
Joined
Oct 17, 2016
Messages
2,566
I make them wait. If you’re gonna choose to argue about something that’s obviously not correct you can wait for us to check
 
Joined
Jul 24, 2018
Messages
449
If I get a red screen, then that's the end. We established that policy and now our couponers know the drill. Consistency works. By the same token, if it gives an option, then I always approve it.
 
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