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Theft Protection In Beauty

Discussion in 'General Target Chat' started by Susie, Apr 15, 2018.

  1. Susie

    Susie The Request Has Been Cleared

    I just recently started in beauty and obviously one part of my job as a beauty team member is to look out for any theft and call AP. Only thing is since I'm newer to the area I'm not exactly sure what to look out for and when I should call AP. For those who have worked in beauty or who's AP what are some things to look out for and when to call AP?
  2. YoNanas

    YoNanas When in doubt, throw it out

  3. pinkp2ie

    pinkp2ie Guest

    It's really hard in my opinion since beauty products are so damn, tiny.

    Reusable bags/big bags/duffel bags are always great in my idea, but however since product can easily be slipped away if your coming to steal just HBA i don't think most people would do that. Reaction how people act when they get guest serviced, bulk selection of product, there's a lot. Behavior, is also ke.y

    Guest service is the KEY to deterrence.

    Fragrances, nicotine gum are locked up in the long cases in my store.
  4. Anelmi

    Anelmi Team Trainer

    Teenage girls. Guests sampling items which is a no-no bc then product has to be defected which is still a loss. Eyelashes are a big theft item.

    Be present and if something looks iffy, stay in the area. Guest service them.
  5. Nokiddiegloves

    Nokiddiegloves Team Leader

    Look for people who are rapidly selecting items without looking at the price or trying it on without wanting your assistance.

    Guest service is extremely important. If I see a group of teenage girls I'll never leave the aisle and offer help.
    sprinklesontop likes this.
  6. YoNanas

    YoNanas When in doubt, throw it out

    Fragrances that get unlocked and end sitting on endcaps or reshop carts. Make sure to lock them up asap when you find them!
  7. Anelmi

    Anelmi Team Trainer

    We walk unlocked fragrances to GS and the guest has to purchase it there.
    Dog likes this.
  8. NPC

    NPC 特別な目を開けるためにパトリックを殺す

    People with lots of ways to conceal. Big bags, coats, out of season clothing. Selecting items quickly, like not really looking at what they grab. Typically people will at LEAST look at the price, or check a fragrance or something.

    If they just act fucking weird, really, that can be a red flag. I think a lot of the time, people make their selection, and then conceal it somewhere else on the floor, where they think no one is watching. Then there's people who are just opportunistic. Example, teenagers shopping by themselves.

    As long as you're guest servicing people, that's pretty much all you can do, aside from giving AP a heads up. I like the line, "If you have any questions, I'm here to help." I feel like that lets them know, "Yeah, I'm right fucking here watching you, dumb shit!"

    You shouldn't profile people. However, I've never seen people that look like this....that haven't tried to return stolen merchandise. They aren't buying four, $20 eye creams, and then deciding to return them with a passport.
    canttouchthis777 and Bullseyerc like this.
  9. EagleEye

    EagleEye Executive Team Leader

    Servicing only really sometimes deters if the person has already concealed. Generally, they'll just go somewhere else and do it. It's easier to watch merchandise instead of people in cosm.

    To OP: Just parter with your AP team and ask what the theft trends are and what is going missing in beauty, then let them know if someone is selecting those items. Works wonders for me!
    Hardlinesmaster likes this.
  10. Leo47

    Leo47 Team Leader

    Our eyelashes and eyelash glue aren’t locked up anymore and I’m not even in beauty or AP and it stresses me out
    canttouchthis777 likes this.
  11. Badjedidude

    Badjedidude Target Protection Specialist


    The two biggest red flags of cosmetics, in my experience, are:

    Multiple selections of the same item (picking up more than one of the same lipstick, etc)


    People who wear a profuse amount of makeup, or look extremely made up, like... bad amateur youtube makeup tutorial-style.

    There are a lot of other things we watch out for, but if I see one of those things (or both), then chances are I'm gonna be keeping an eye on that person. Open/large purses are also a concern, as cosmetics are so small and palm-able. Other than that, your best bet is to make sure trending items are protected (usually Pixi, eyelashes/nailcare, LaRoche, etc) and to engage with guests often.
    Hardlinesmaster likes this.
  12. oath2order

    oath2order Scary Socialist

    canttouchthis777 likes this.
  13. GoodyNN

    GoodyNN Plays with strings

    I hope you have at least double coverage. I can so easily see a team coming in to take advantage of this one.
  14. Anelmi

    Anelmi Team Trainer

    Well it's not like locked fragrances are hot sellers at my store...this happens maybe once a week. Maybe.
  15. HLN13

    HLN13 Hardlines TM

    We have nothing in beauty locked up besides fragrances. And with fragrances we just unlock and hand to guest. Everything else is totally unlocked. I feel like we should atleast spider wrap fragrances??
    canttouchthis777 likes this.
  16. BigEyedPhish

    BigEyedPhish Sr. Team Leader

    This is also a best case scenario for guest servicing, as what they are choosing won't help their ugly mugs. After taking them to toys, to show them our new Jurassic park Velociraptor masks that make noise, explain that "Life finds a way!"(Remember, Upsell!)

    Next, I Suggest taking them to the Birth control/Condom aisle, and explaining to them the benefits to the Planet Earth, and all of its inhabitants, about the wonderous world where people like them, don't exist.

    That said, the guy on the right has the look of "How'd you know?" as you hand him an pack of extra small condoms.
    canttouchthis777 likes this.
  17. canttouchthis777

    canttouchthis777 *teleports behind you*

    Eyelashes have never been locked up at my store. I bet the shrinkage there is bonkers
  18. Guessed Service

    Guessed Service New Team Member

    I don't know if this tip is useful for Beauty, but in Self-Checkout I watch out for people trying to distract me. People will come in pairs or groups and one will get my attention with (excessively) dumb, basic or off-topic conversation while the friend is up to no good.
    Anelmi and canttouchthis777 like this.
  19. canttouchthis777

    canttouchthis777 *teleports behind you*

    I'm instantly suspicious of a super chatty person standing by the TV wall. At wallyworld that was a guaranteed distraction scheme so their accomplice could pull a fire exit pushout
    sprinklesontop likes this.
  20. fiddlesteinfip

    fiddlesteinfip New Team Member

    Ask your AP if they will share the top shortage classes in dept 052 with you. If they are anything like me, they will be delighted that a TM is actually taking an interest in AP stuff and happily share.

    For theft, like other posters said, look out for things like reusable bags or rapid selection of items without regard to the color or price. When most people shop for cosmetics, they replenish what they ran out of and maybe venture out and try one or two new things. If someone is selecting every single cooor of eyeliner, something is up. A big deterrant is just acknowledging every guest, which sales floor TMs should be doing anyway.

    Not all of cosmetics shortage is theft, so be on the look out for process errors that can cause shortage. I don’t know how your BRTL or ETL LOG has the BR organized, but for us, only one DPCI goes into each waco for dept 052 items. This helps cut back on BR errors. Also be on the ball with scanning outs. And this is probably obvious, but check all your trash before you throw it away for stray merchandise. We’ve had so many small cosmetics items almost accidentally thrown in the compactor, which is kinda sad lol.
    Dog likes this.