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To that one Team Member - II

Joined
May 12, 2020
Messages
253
TTOTM who thinks she's better than everyone else and doesn't know how to listen, I'm sorry that I stooped to the unprofessional level of dropping an F bomb (sorry to the world of professionally behaved workers, not to you, because you deserved it), but someone had to do it.
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
19,653
TTOTM: You're a cashier; you KNOW how little we have in our registers upon opening but you insist upon buying a small item just to get the maximum amount of cash back, depleting our large bills & requiring us to call for a cash advance during morning rush.
If you EVER buy a coffee, you're getting decaf :mad:
 
Joined
Sep 13, 2017
Messages
2,309
TTOTM: You're a cashier; you KNOW how little we have in our registers upon opening but you insist upon buying a small item just to get the maximum amount of cash back, depleting our large bills & requiring us to call for a cash advance during morning rush.
If you EVER buy a coffee, you're getting decaf :mad:
Tell 'em to go buy a candy bar at SCO. They can rinse and repeat all they want!
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
19,653
Yep, I get that it's the best way to avoid ATM fees but morning rush is bad enough without having to give change back from a $20 all in ones.
SETLs are busy at the lanes & it takes them awhile to get our change requests over to us.
 

Nauzhror

Service Advocate, Formerly GSA
Joined
Dec 29, 2013
Messages
2,129
TTOTM: Learn the fucking price match policy. Or better yet, learn that policies aren't absolute.

Guest calls, asks if we will price match Gamestop. I tell them yes. They come in, they wait in line at a checklane, cashier tells them no. They come to me at the service desk, I do it. Cashier than tries telling me off, claiming, "We've repeatedly been told to not price match GameStop.".

I pull up the pricematch policy on my phone and show it to her. Gamestop.com is explicitly listed as a competitor for whom we DO price match. No clue who told her otherwise, but they were wrong, and even if they weren't, I'm going to price match any retailer I consider reasonable, whether listed on the website or not.
 

Amanda Cantwell

Service Advocate
Joined
Mar 27, 2017
Messages
5,572
TTOTM: Learn the fucking price match policy. Or better yet, learn that policies aren't absolute.

Guest calls, asks if we will price match Gamestop. I tell them yes. They come in, they wait in line at a checklane, cashier tells them no. They come to me at the service desk, I do it. Cashier than tries telling me off, claiming, "We've repeatedly been told to not price match GameStop.".

I pull up the pricematch policy on my phone and show it to her. Gamestop.com is explicitly listed as a competitor for whom we DO price match. No clue who told her otherwise, but they were wrong, and even if they weren't, I'm going to price match any retailer I consider reasonable, whether listed on the website or not.
GameStop is tricky bc we don’t price match used. But as long as it’s new and in stock, we should, idk why they’d think other wise
 

Nauzhror

Service Advocate, Formerly GSA
Joined
Dec 29, 2013
Messages
2,129
Yeah, I'm not pricematching a preowned price, but I see no reason not to pricematch their price for new games. Even if they weren't listed explicitly, they're a legitimate retailer, I'm going to pricematch most any legitimate retailer.

ie. Newegg.com isn't explicitly listed, but I see no reason to pricematch Amazon, but not newegg.
 
Joined
Jan 27, 2020
Messages
340
In tech, we have the 2 hour drive rule. Can we drive 2 hours and get this same day. ALSO no 3rd party listings. So uncle barnys discountium on ebay amazon or walmart? Nope. Bestbuy next city over nope. Bestbuy in our town available today for in store? Yep.
 
Joined
Dec 23, 2014
Messages
3,266
TTTMs who cheerfully volunteer when the call comes out for backup: THANK YOU. May the universe or the deity of your choice shower blessings upon you and yours for all eternity.

On behalf of those of us who loathe cashiering, you have our gratitude.
I wish I was at your store. I’m a closing expert on the floor and I would gladly volunteer for backup, but the issue is that no one else ever responds. I don’t want a situation where I’m the only one going for backup, I’d get no work done. But if more people responded I’d gladly go up. They have to call us by name lol.
 

IWishIKnew

This was supposed to be a seasonal job...
Joined
Dec 9, 2017
Messages
2,056
Yeah, they resort to that at my store, depending. Ironically, tonight I would have volunteered for backup a couple times as the SETL calling for backup is the only one I trust to respect our time and get us out ASAP, but another TM piped up right away.

Just a thought, SETLs--maybe, just MAYBE if you didn't trap sales floor TMs on a register for an hour until you try to guilt the rest of us into coming up to relieve them, when the registers aren't really that busy (you just like having an extra cashier), you might get more responses. Just a thought.
 
Joined
Sep 27, 2018
Messages
1,171
Call NAMES - it’s the ONLY thing that works !

I am SO tired of “back-up, we need. Back-up. Team, who is responding. We have lines. Who is backing up ? Team leads, please send up a team member “

really ? Why do OTHER TL need to do YOUR job of getting back-up ! GET YOURSELF A GRID AND CALL NAMES !
 
Joined
Sep 27, 2018
Messages
1,171
Again today.
SETL calling OTHER TL To send back up. Why ? You are a TL - call someone. Why do I have to call someone for you ?
Why am I expected to do both my job and yours ?
When are you going to send ME a cashier to push after my DBO was sent to cashier.

hmm. How about that? My DBO backs up for 15 minutes, a cashier returns to their department when they are finished to push for 15 minutes.
DBO more likely to assist.
 

happygoth

reshop till I drop
Joined
Apr 17, 2019
Messages
2,294
Again today.
SETL calling OTHER TL To send back up. Why ? You are a TL - call someone. Why do I have to call someone for you ?
Why am I expected to do both my job and yours ?
When are you going to send ME a cashier to push after my DBO was sent to cashier.

hmm. How about that? My DBO backs up for 15 minutes, a cashier returns to their department when they are finished to push for 15 minutes.
DBO more likely to assist.
I've heard the front end ask TLs to send people for backup as well. I think they figure it will have more weight coming from their TL rather than them.
 
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