Why were you with this guest so long? It’s hard for me to even think of a scenario where I would spend that much time with a guest ever.
What hours are you even working ? You said you start pulls at 6:10. Is that am? Or pm? And if it’s pm you shouldn’t have any pulls at that hour. And if you do then your autofill metrics is red , and if that’s red your Stl will shit his pants.So, I'll give some details on what happened, and maybe you can give me some advice.
So, they have me work pulls until about 610. At 610, I start my zone, in toys, at 630, we have a smart huddle in a that takes about 20 mins. After the huddle, I start my zone again. Factor in a 15 minute break, and the fact that I was with a guest from 855, to 1015, you would think the lead would understand why I didn't get done with d an e tonight.... nope
What hours are you even working ? You said you start pulls at 6:10. Is that am? Or pm? And if it’s pm you shouldn’t have any pulls at that hour. And if you do then your autofill metrics is red , and if that’s red your Stl will shit his pants.
Oh I gotcha... it never feels like there is enough time to zone toys properly imo. As a lead I would be slightly annoyed as well tbh. You were called in to work in GM today not electronics. I don’t wanna use my 80 minutes of payroll when electronics isn’t a part of GM now. He’ll I don’t even want my GM people covering breaks and lunches in electronics anymore (is still happening though) That being said I imagine you were able to better help the guest, hope it was a large sale.
So why pull it anyway? Because metrics are red anyway . The morning person should pull it. You should defend the zone in that area and the morning person should have everything pretty much left for touch up.Yup, 6pm. It's because they have one hardlines person during the day, and they have the backroom covering opu, so the fill groups get pulled late.
My advice would be don’t volunteer for shit anymore. Modernization is a bitch lol Stay in your assigned workcenter or working on whatever task the lead assigned you to. This guest took you down the rabbit hole and “may” come back tomorrow to buy some stuff.