Archived Who is on the other end of MySupport? (Vent, cry, laugh, help, for everyone!)

[Signduck]

I am curious, just how many people successfully gain satisfaction with the results when MySupporting? And from A to Z what do you have to go through? Time, repeating yourself? Do they understand you? Do you ever receive what they order you? And if like me do you do everything in your power to AVOID MySupporting at all, and what do you do instead?

Of my last 10 my supports, I have had 1 where I didn't have to completely repeat myself. At least twice. And none of them reply in less than 3/4 days. I generally don't Mysupport until I have crawled up every crack of every person in my store and a couple other stores I've been at. And NONE that were simple. I ask WHY???

I want company in my misery!!! Please share your stories! I know I am not alone

 

[NitroKing2110]

One week a Threshold bedding item was on sale. DPCI matched the one in the black and white ad with DPCIs on Workbench. UPC was linked correctly. Even though these matched it still rang up wrong. ETL my supported it and they said "we will send this issue to the vendor"

what vendor it's a target brand product with incorrect pricing in a target system within a target store

 

[SFSFun]

Whenever I have issues related to the SFS process or items, I mysupport it every time it comes up (multiple times per week if needed). 9 times out of 10 the answer is either unhelpful or wrong. Sometimes they do say they will pass it on to the appropriate team. I mainly just do it so that there's a paper trail that I can point to if anyone asks or if we happen to get a visitor who is interested in SFS problems.

For actual immediate problems, I just call the CSC and they generally resolve it quickly.

 

[Unintended BM]

I mysupported things constantly just so there was always an electronic paper trail of me actually doing my job. I'd say maybe 1/20 of my hundreds of mysupports were ever satisfactory. They'd never understand what I meant even if I was extremely detailed, they would misinterpret things that I thought they already understood, and if they actually ended up helping me by sending me a fixture of some kind, it would show up months and months later. It's really a waste of time all around.

 

[jenna]

I MySupported an issue once.

They repeated back to me what I told them (as a "solution" to my problem) - but didn't actually solve the problem.

 

[Jack of all Workcenters]

I generally have good luck when mysupporting pfresh issues. Probably because I just tell them to activate items the FDC sent by mistake. Gotta keep it reaaaaal simple though.

 

[Kompa]

I don't use it. I ignore issues that people would use it over. Mush easier

 

[Signduck]

I MySupported an issue once.

They repeated back to me what I told them (as a "solution" to my problem) - but didn't actually solve the problem.

This is usually my most frequent problem!!

 

[Signduck]

Whenever I have issues related to the SFS process or items, I mysupport it every time it comes up (multiple times per week if needed). 9 times out of 10 the answer is either unhelpful or wrong. Sometimes they do say they will pass it on to the appropriate team. I mainly just do it so that there's a paper trail that I can point to if anyone asks or if we happen to get a visitor who is interested in SFS problems.

For actual immediate problems, I just call the CSC and they generally resolve it quickly.

You can CALL those people????? For real????

 

[Signduck]

One week a Threshold bedding item was on sale. DPCI matched the one in the black and white ad with DPCIs on Workbench. UPC was linked correctly. Even though these matched it still rang up wrong. ETL my supported it and they said "we will send this issue to the vendor"

what vendor it's a target brand product with incorrect pricing in a target system within a target store

THIS!!!!! It's akin to watching a hamster run a wheel. NEVER GETTING ANYWHERE. Bang head on counter!

 

[NitroKing2110]

You can CALL those people????? For real????

701 from any store phone.

 

[signingminion]

My vendor to install the new crib waterfalls never came...that was jan 2015...the mysupport closed due to inactivity...

 

[Firefox]

Only experience I've had with mySupport has been fine, it was just an issue with Manhattan and I had a resolution by my next shift. I've heard horror stories though from many of my coworker's who've had to deal with them.

 

[BeelzeBecky]

Uh, what is MySupport?

 

[TM2]

I once had a mysupport responded to and fixed in less than 30 minutes. A 50 dollar prepaid card was ringing out for a penny.

 

[Signduck]

Uh, what is MySupport?

Oh I'm sorry you might know it as NON-support!

(At least that is what is shouted to me as I walk by "hey can you nonsupport....)

 

[Signduck]

701 from any store phone.

Can you hear my jaw hitting the floor? WHY has no one EVER told me this!!! They all hate me!!! Conversations gonna be happening.....

 

[mrknownothing]

Can you hear my jaw hitting the floor? WHY has no one EVER told me this!!! They all hate me!!! Conversations gonna be happening.....

The CSC may not be able to help with all your problems. My understanding is that they mainly deal with network services and devices.

 

[Zone]

The earliest I ever get anything reported back after my original filing was 10 days. I had to tell the guy, who kept signing off as "Corporate Photo", what an invoice was in Photo. (In OHP terms, it is the adhesive label or receipt tape with barcodes printed on it so the guest can be charged for their photo purchases.) The kicker, is it is actually called an invoice in the APEX and Kiosk computers. So it wasn't a word I'm using to accurately describe a thing, it's actually called that.

 

[thetargetman]

I had to call 701 a few times for cash office. The CP4000 was set on Canadian currency and the woman on the other end was telling me to wait 24hours for the system to reset in American currency. ugh..! I tried being very firm but kind but I was waiting a good 45 mins that is when her supervisor got involved with the call and he fixed it in 20 mins. when my GSTL saw me on the phone she could tell I was pretty angry.

 

[BigEyedPhish]

My favorite response to a MySupport so far... (I am a newish Signing Specialist so I am SURE I will be on the brunt end of the most hilarious responses and I am only 6 months in).

Hello, I would like to let you know we received this Display (###-##-####) Broken off of the truck, for *Insert POG Number" and was wondering if we could receive a replacement as soon as possible.

Any help would be appreciated,
Thank you,
Brad Pitt

Their response was, (literally in the most concerned tone you can possible type).

"Please do not try to sell this item, it is a Display and not meant to be sold, and will not work actually work.

Thank you for contacting HighSupport.

Now, everytime I type in MySupport I feel like I am hitting my head against a brick wall. as I know 98% of the time it won't work...


They did however help me once in a huge way... they told me that the sign number on sap is the DPCI minus the two 00's, which should show everyone exactly how good my training was...

 

[Coqui]

My Support is a waste of time and patients. 9/10 times I'm opening work orders for my PMT or if not just using it as a paper trail because their responses (if they respond right away) are useless and make no sense half of the time.

 

[vendordontmesswithme]

When I refuse DSD deliveries for different reasons I my support it. The last few months it is taking them a couple of weeks to close the case where used to be 48 hrs.

 

[redeye58]

Now that's just sad.......

 

[Signduck]

My favorite response to a MySupport so far... (I am a newish Signing Specialist so I am SURE I will be on the brunt end of the most hilarious responses and I am only 6 months in).

Hello, I would like to let you know we received this Display (###-##-####) Broken off of the truck, for *Insert POG Number" and was wondering if we could receive a replacement as soon as possible.

Any help would be appreciated,
Thank you,
Brad Pitt

Their response was, (literally in the most concerned tone you can possible type).

"Please do not try to sell this item, it is a Display and not meant to be sold, and will not work actually work.

Thank you for contacting HighSupport.

Now, everytime I type in MySupport I feel like I am hitting my head against a brick wall. as I know 98% of the time it won't work...


They did however help me once in a huge way... they told me that the sign number on sap is the DPCI minus the two 00's, which should show everyone exactly how good my training was...

That is special