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  1. buliSBI

    Can AP ask anyone for a merchandise receipt?

    This is a gray type practice by stores. When I was a TM, the practice was to engage the guest who might be lurking with customer service just to let them know you around. Or call AP. But leave the asking guests for receipts to AP. In reality, Target, Walmart, or whoever there is no...
  2. buliSBI

    To That One Guest - II

    Add some top shelf to really add it on.
  3. buliSBI

    An extreme case of bathroom rage from a guest

    I have heard of instances where the Pharmacy bathroom is locked when it closes. But the only time my stores ever locked down their restrooms were in events of loss of water but the store shipped in port o toilets. Is this a metro small format Target?
  4. buliSBI

    To That One Guest - II

    ...open this guy was discussing the situation in public. I shuddered when the security guard started giving answers or his opinion on the situation. * Starting saying AP should carry identification (even when in plain clothes) * State why they are escorting out the person. I am sure the guy...
  5. buliSBI

    To That One Guest - II

  6. buliSBI

    Guest complained about me for being "rude"

    Say hello to Karen. Karen wants the world to bow to her. Karen is a B!TCH. If these guests instantly don't get their way or instantly find what they are looking for, they get angry and want to complain. Pay it no attention. Its the life of retail. Just be sure you can articulate the events...
  7. buliSBI

    Guests approach you while on break

    Walk them to the backroom doors. And tell them to wait there. Then run down to the next doors and up to the breakroom.
  8. buliSBI

    Guests approach you while on break

    Wear a jacket
  9. buliSBI

    Customers suck

    "I shop here all the time spending hundreds of dollars. If you won't, I am just taking my business to Walmart."
  10. buliSBI

    Walmart

    If this a price match situation, follow the rules. They must have the competitor current ad. This would also be a situation to slyly call leadership over for them to inquire on the situation and rule on the over utilization of services. Might be better to scan and suspend the transaction and...
  11. buliSBI

    Service & Engagement No Receipt Return Price Chop... Do You Adjust?

    Back in the real days before this Make It Right for the Guest crap. If a No Receipt Return was coming up a Sale Price, that was it...no override. The guest could take it or leave.
  12. buliSBI

    Archived TM taking guest survey

    Yes they have. I did it but I posted it well away from my personal devices and made the details vague enough to obscure my identity. If your store can trace it to you, they will fire you. The survey is not a TM reporting tool.
  13. buliSBI

    Placing Online Order for Guests

    JUST FOR A GIGGLE...Give them the DPCI 245-03-1002 to take up to Guest Service. LOL
  14. buliSBI

    Placing Online Order for Guests

    Make sure they have email
  15. buliSBI

    Archived TM discount for "friends and family"?

    Spouses/domestic partners and dependents only.
  16. buliSBI

    Cursing in front of guests.

    Indirect cursing - warning Directly cursing at a guest - Writeup or term
  17. buliSBI

    Archived A real life racist

    Just praise the TM to the guest for the entire transaction.
  18. buliSBI

    Archived Teacher Prep discount?

    Check the link through VirusTotal.com
  19. buliSBI

    Archived OPU Guest

    1. All you can really do is partner with your ETL-GE and AP. 2.Nic-pick the returns for any noticeable wear or repackaging. I have encountered these guests years ago at my high volume store within a metro suburban area. These guests, and it would always be the same ones, would return multiple...
  20. buliSBI

    Archived Guest issues/overrides

    I WONDERED TOO I had ETLs who enforced the rules. Then others who broke them any time a guest complained so they wouldn't get bad feedback.
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